Doha Bank receives first ISO/IEC 20000

The quality of IT service management at Doha Bank is expected to improve following the bank's ISO/IEC 20000 accreditation.

The bank is Qatar's first to be awarded the worldwide standard certification for IT service management. R Seetharaman, deputy CEO, Doha Bank said: "Highest standard of customer service is always our main focus. In order to ensure quality of service, we are committed to follow international best practices and standards. We have already achieved BS7799 security standards and ISO 9001:2000 certified processing standards. Now we have attained ISO/IEC 20000 which will go a long way in improving the quality of IT service management."

The new accreditation is spilt into two parts. The formal specification, ISO/IEC 20000-1:2005, defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers. The second part is the Code of Practice or the ISO/IEC 20000-2:2005, which describes the best practices for service management processes within the scope of the certification.

Saheem Mohammed Ibrahim, ITSM manager and project manager for the ISO20000 implementation said: "The IT service management system at the IT department of Doha Bank aims to effectively deliver managed services to meet the requirements of organisation through adoption of an integrated process approach."

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