Samba deploys debt management system

Saudi Arabia's Samba Financial Group has deployed a new debt management and collection system, Tallyman from Experian.

Tallyman specialises in managing customer debt, including mortgages, credit cards, loans and overdrafts, and should enable Samba to implement efficient, proven techniques to minimise bad debt write-offs and provisioning.

Samba selected the solution because it is easy to configure and can be easily integrated with the group's existing processes. Tallyman can also segment customers in arrears in the same way that marketing departments categorise customers and prospects using CRM (customer relationship management) systems, allowing each case to be dealt with appropriately.

Brian Dewis, managing director of Experian's Tallyman business, said: "We are working with a number of organisations within the Middle East which extend credit to consumers.

"As rising levels of consumer debt continue to affect the bottom lines of companies, demand for Tallyman is increasing. By using Tallyman, Samba will be able to minimise its losses and maximise return in this competitive market."

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