Thursday, 28 August 2008 |
11:32 UAE time
The Abu Dhabi Water and Electricity Authority (ADWEA) has implemented Oracle's Utilities Customer Care and Billing.
The new applications were adopted with the aim of streamlining business processes and revenue collection. The shift to the Oracle applications was completed in two days across all operations.
ADWEA implemented the new system to improve its business processes and accelerate bill printing and distribution, shortening its meter-to-cash cycle collection cycles.
"At the Abu Dhabi Water and Electricity Authority, we consistently strive to reach new levels of service and efficiency to support our customers and capitalise on new opportunities rapidly," said Saeed Nassouri, project manager, Abu Dhabi Water and Electricity Authority. "Oracle offers us the flexibility to access a single customer view and use that information to accelerate our service delivery and billing processes. Even more importantly, Oracle provides a scalable foundation for us to fully automate our metering and billing operations."
"ADWEA is focused on aligning strategy, operations and technology to focus on customer requirements today and prepare for future opportunities," said Brad Kitchin, vice president professional services for EMEA, Oracle Utilities Global Business Unit.
"We are proud to work closely with the ADWEA team and help them provide quantifiable enhancements to customer service initiatives and business processes."
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