Service with a smile

Emcor Facilities Services has snapped up the sponsorship for the Customer Service Excellence Award at the first facilities management Middle East Awards, taking place in June.

"Customer service is at the heart of Emcor's business and our commitment to excellence is what defines us. Awards create baselines for innovation and sustainability throughout the industry by raising standards for excellence. Sponsoring the Customer Service Excellence Award was not a decision per say, but rather a natural reflection of what we are all about," said Christian Roberts, acting CEO, Emcor Facilities Services.

In a region where service is almost always guaranteed with a smile, Roberts expressed his personal passion towards customer service.

"It is dear to my heart and service performance excellence to Emcor is intrinsic and not a mere option or choice. By sponsoring this Award, we hope to raise the profile for facilities management standards throughout the Middle East for the benefit of customers and suppliers alike."

Emcor Facilities Management turns over US $5.9 billion in annual revenues and is listed as a Fortune500 company.

It services over 1 billion ft2, takes care of 170 locations worldwide and currently employs 29,000 people.

Currently, it is operating in Dubai, Abu Dhabi, Bahrain, Saudi Arabia, Qatar and Kuwait, with expansion plans on the horizon.

Its core business areas are FM consultancy, commissioning and transition management, operations and maintenance services and FM systems solutions.

The Customer Service Excellence Award will be given to an in-house or outsourced facilities management team that can prove its dedication to customer service. Evidence can include successful benchmarking, customer feedback or service level agreement compliance.

"Within the FM business, excellence is abut being consistently service orientated and providing excellent customer service at the high end of the model, as a result of integrated facilities management practices. These are driven by quality service, customer experience and strong business performance," he added.

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