Altitude customer contact platform helps drive Procco outsourced financial services

Procco Financial Services has deployed Altitude Software's Unified Customer Interaction (uCI) customer contact platform, to help it manage its out-sourced Shariah-compliant services business.

The contact centre solution will give Bahrain-based Procco better control over its services, and be more responsive to customers. The company was formed by Kuwaiti shareholding company The International Investor (TII) to provide outsourced back office and payment processing services to TII companies and to third parties.

The Altitude uCI will allow Procco to create applications for inbound and outbound customer interactions, email response management, IVR and customer management, while ensuring that services meet Shariah regulations.

Benard Wiese, Project Manager at Procco said: "Customer satisfaction is a top priority for us and we are committed to improving the effectiveness and efficiency of our customer service operations. After a very comprehensive search for a solution provider, we partnered with Altitude Software because of the company's expertise in solving demanding, Sharia-compliant contact centre requirements."

Customization and deployment of the solution was carried out by Altitude partner Electronic Solution House.

"Financial Institutions in the Middle East are constantly striving to be more efficient and effective, and with the unique combination of strength and flexibility provided by the Altitude contact centre software suite, Procco is able to leverage that value," said Riadh Boukhris, Altitude Software Middle East and North Africa President. "The Altitude uCI solution enables contact centers to reach new levels of productivity, and strengthens any organization's ability to cost-effectively design, deploy and adapt to business requirements."

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