Mercator scores outsourcing deal with WestJet

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Mercator, the IT division of Dubai-based Emirates Airline, has announced that it has secured its third recent deal with a North American operator via WestJet’s decision to sign up to its RAPID Bureau Interline Solution, which is hosted in Dubai.

WestJet, a Canadian low-cost airline with a fleet of 75 Boeing Next-Generation 737s, is set to benefit from outsourced revenue accounting services for cargo airway bills, which will streamline its business and lessen the impact of production fluctuations on cash reserves.

“We are delighted that WestJet has placed its confidence in our Business Technology Solution to enhance its interline revenue accounting,” said Duncan Alexander, Mercator’s vice president. “Our industry cost base had been re-defined with the surge in fuel price and it is critical that airlines are able to accurately account for their revenue, resolve discrepancies and collect cash as fast and as accurately as possible.”

The solution should boost productivity and efficiency and cut accounting costs and a single transaction fee per coupon as processed by Mercator’s Outsource Centre, will help WestJet in its financial planning.

“Mercator demonstrates the same core values we hold and has provided us with a timely, efficient solution to a complex issue whilst maintaining strong internal controls and providing excellent customer service,” announced Janice Paget, vice president of financial projects at West Jet. “This solution has provided a valuable part of the foundation for our growth relating to our interline strategy”.

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