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Mystery shopper results revealed

by This email address is being protected from spam bots, you need Javascript enabled to view it  on Monday, 06 October 2008

The results are in for the third round of ATN's mystery shopper initiative with Grass Roots.

The company sent its spies to four major travel agencies in the Northern Emirates to test out the skills of their agents and the retail outlets' general appeal, measuring the success of each against the following criteria: store location, store presentation, customer service, product knowledge, initiatives and up-selling of products, pricing and speed of service.

All agencies visited scored well, but the SNTTA in Sharjah impressed judges the most due to the good product knowledge of its agents.

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Fujairah National Air Travel Agency did well on speed of service, but fell down on initiative and up-selling of products.

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READER COMMENTS

  1. Business class travel falls in MENA region - survey 2
    02 Dec ' 08 at 13:23
    Is it surprising, given the current economic climate?You just have to take a look at the airport now at any given time.It was 'heaving'...  More »
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