Mystery shopper results revealed
by This email address is being protected from spam bots, you need Javascript enabled to view it on Sunday, 09 November 2008
The results are in for the fourth round of ATN's mystery shopper initiative with Grass Roots.
The company sent its spies to four major travel agencies in Muscat, Oman to test out the skills of their agents and the retail outlets' general appeal, measuring the success of each against the following criteria: store location, store presentation, customer service, product knowledge, initiatives and up-selling of products, pricing and speed of service.
All agencies scored quite poorly, but the cream of the crop with 19 points was Al Aseel Travel & Tourism in Ruwi, closely followed in second place with 18 points by United Travel in Bank Al Markazi Street.
The booby prize went to Bahwan Travels because the sales consultant showed little initiative and product knowledge.
READERS' COMMENTS
MORE FROM ARABIANBUSINESS.COM
TOP IN MIDDLE EAST TRAVEL & HOSPITALITY
TOP MIDDLE EAST BUSINESS STORIES
ALSO IN MIDDLE EAST TRAVEL & HOSPITALITY
LATEST MIDDLE EAST BUSINESS NEWS
- Energy: Shell delays Qatargas4 project by a year
- Construction & Industry: Abyaar and Lacroix to build Dubai residential tower
- Travel & Hospitality: Gulf Air unveils strategy to save $2.65bn over five years
- Travel & Hospitality: Accor opening two new ibis hotels in region
- Banking & Finance: Abraaj Capital issue is fully subscribed
SHARE PRICE CHECK
RELATED STORIES
Grass Roots
- Sort out your service
10 Sep '09 | Comment - Retailers 'missing sales opportunities' in Gulf – survey
9 May '09 | News




