Technical fault hits UAE mobile network

by This email address is being protected from spam bots, you need Javascript enabled to view it on Monday, 10 November 2008

NO CONNECTION: The problems affected calls to Etisalat numbers. (Getty Images)

Thousands of people in the UAE were unable to contact Etislat mobile cusotmers on Monday morning due to a technical problem, rival telecom Du confirmed late in the day.

People trying to call Etisalat mobile numbers with the prefix 050 reported continually getting a busy signal.

Du said the service disruption was "due to technical issues on [the] Etisalat network".

"Du mobile and fixed customers faced some difficulties in making calls to Etisalat mobile numbers this morning," the telecom operator said in a statement.

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"The issue has been resolved and the service is back to normal."

Etisalat was not available for comment when contacted by Arabian Business.

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READERS' COMMENTS

Disclaimer: The views expressed here by our readers are not necessarily shared by ArabianBusiness.com or its employees.

Etisalat Services
Posted by Ramzi, Dubai, United Arab Emirates on Thursday 13 November 2008 at 18:45 UAE time

High charges and worst services... Etisalat is still in the 19th Century!!!

bad service
Posted by leele123456 on Thursday 13 November 2008 at 13:51 UAE time

The most expensive communication services compared to all Middle East countries
With the worst service.
The lowest internet speed connections, with the most expensive cost
Too many users shared in one line.
Low peek hours they share too many outgoing call in one band width to reduce their running cost and the voice quality is very bad.
They add additional charges on your office telephone bells and if you want to receive detailed bill for all the out going calls they will charge you additional AED 100 for each months.
And they are proud that they are making the biggest profits compared with other countries.

Poor service
Posted by Fowzi, United Arab Emirates on Thursday 13 November 2008 at 09:32 UAE time

This is what happens when you have a virtual monopoly in place. The telecom operators in UAE, especially Etisalat, charge exorbiant sums for their services, more expensive than anywhere else in the world and the service you get in return in pathetic. The other day I bought a visitor sim (Ahlan) for a relative. It took 6 days to get it activated. Every time I called the Etisalat helpline I received the same response "It is a general problem and we are trying to fix it as soon as possible". And then you read the tall claims of UAE (especially Dubai) in the papers (state-controlled) and you feel disgusted at the lies and hypocracy.

Etislat landline to mobile problem experience till 12th november 2008
Posted by vibin, dubai, uae on Wednesday 12 November 2008 at 17:07 UAE time

We also faced the similar kind of problem from etisalat digital line. Also the internet connections were very limited too.
by afternoon etisalat got fixed. but i hope we too losted a good amount of our client calls which affect our business.

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