UAE gov't to overhaul complaints system

CUSTOMER CARE: A UAE Cabinet meeting chaired by Sheikh Mohammad has announced plans to overhaul the government's customer complaints system (AFP)

A unified and centralised customer complaints and suggestion system is to be set up by the UAE government, in a bid to improve the performance of publicly run organisations.

The announcement was made at a Cabinet meeting chaired by Sheikh Mohammad Bin Rashid Al Maktoum, vice-president and prime minister of the UAE and ruler of Dubai, in Abu Dhabi on Monday.

Sheikh Mohammad has instructed ministers and employees at federal institutions to enhance customer service and provide necessary facilities, considering customer satisfaction as the true measurement of services provided, the UAE daily Gulf News reported.

The Cabinet discussed a number of other issues relating to national affairs and providing world-class services to customers at various government institutions, especially service-related organisations.

A minimum customer satisfaction of 70% must be achieved and stepped up to reach the maximum by 2015, Sheikh Mohammad said.

The Cabinet also approved the 2009 budget of the National Media Council and the closing accounts of a number of federal bodies and establishments.

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