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Monday, 23 November 2009 05:50 UAE time

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Etihad eyes 15% passenger growth in 2009 - CEO

by This email address is being protected from spam bots, you need Javascript enabled to view it  on Tuesday, 05 May 2009
AIRLINE PERFORMANCE: Etihad hit its seat load factor and bottom line targets for the first quarter of 2009. (Getty Images)

UAE carrier Etihad Airways on Tuesday announced that it had hit its targets during the first quarter of 2009, but revised down the projected growth in passengers for this year.

The Abu Dhabi-based airline's CEO James Hogan said the company had reached its objectives for seat load factor and its financial performance. He also said he was confident that the demand for first class travel would return despite the continuing economic slowdown.

"We believe that demand will come back and when it does we will be positioned to take advantage of first class travellers," Hogan told a conference at the Arabian Travel Market (ATM) in Dubai.


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The carrier's seat load factor target for 2009 was 75 percent, Hogan said, adding: "It's a tough cycle for the first quarter of this year. We hit our numbers and we are entering into a tough second quarter...we are still delivering seat factor worldwide."

He said in the first quarter Etihad achieved a 75 percent load factor across all cabins.

The airline was aiming for 15 percent passenger growth to 6.7 or 6.8 million this year, said Hogan speaking to Arabian Business after the press conference.

The targeted growth is lower than a previous target given by Etihad in March of seven million passengers for 2008, representing a 16.6 percent increase. It carried six million passengers last year.

He said Etihad's passenger target for 2010 would be based on demand during the summer months of 2009, Hogan said.

"Let's get through the summer in regard to next year. This is a cycle, we will come through this cycle," he said.

52 percent of Etihad's traffic was coming to Abu Dhabi, he said.

It unveiled its new first class cabin suite at the ATM, which was revamped at a cost of $70m to feature extra large seating that extend to fully-flat beds, 80.5 inches in length. The new first class cabin contains 12 suites and a large changing room.

The move follows a decision by Qatar Airways to remove first class facilities on four aircraft to accommodate more economy seats.

Hogan said: "A downturn is exactly the time when an airline needs to demonstrate its commitment to the very highest standards of service excellence."

He added: "Seat factor isn't the factor, it's yield at the moment. We are seeing discounting out there worldwide. The challenge for us is to stimulate the markets, stimulate demand and we are doing that at the moment, as are all airlines, and managing our costs very tightly."

On Monday, Etihad announced it was offering UAE travellers bargain basement prices - such as AED200 ($54) flights to London Heathrow - following the launch of a new online sales promotion.

He said he was confident strong demand during the summer months would enable the airline to "stay on track for this year."

He said the airline was looking to break even in 2010.

The airline had no plans to add further orders to the $43bn of new aircraft it would take delivery of between 2012 and 2020, he said.

The first aircraft with the new first class cabin will be a new Airbus A340-600, which is due to enter service at the end of August. The full roll-out of the new suites in the airlines fleet is expected to be completed by the end of 2010.

Etihad is launching flights to Kazakhstan in May and Istanbul and Athens in June.

Last year, Etihad finalised a $10 billion, 51-plane order from Airbus.

Middle Eastern airlines are likely to experience a $900m loss in 2009 as they feel the pinch of the global financial crisis, the International Air Transport Association said in March.

Analysts claim Middle East airlines are struggling to fill seats as travellers hit with the credit crunch look to save cash by not flying.

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READERS' COMMENTS

Disclaimer: The views expressed here by our readers are not necessarily shared by ArabianBusiness.com or its employees.
ETIHAD NEVER REPLIED TO MY COMPLAINT (MORE THAN 2 YEARS AGO) !
Posted by a.razak, Dammam, Saudi Arabia on Thursday 7 May 2009 at 11:56 UAE time


How can an airline win awards when :
1. They don't even bother to reply to a customer complaint
2. Ticket was bought with clear understanding that hotel is a given & was given to all we personally know flied that route + ground staff at Abu Dhabi so cold saying go speak to a manager & when we spoke to manager they said you should have got a hotel & we'll look into it & they say the policy changed just like that after checking ! (remember some did get hotels despite this supposed policy change)
Airlines
Posted by Dude, Dubai, United Arab Emirates on Wednesday 6 May 2009 at 11:03 UAE time


I am not sure how the airline industry within UAE will continue and survive when the 4 airlines (i.e. Emirates, Etihad, Air Arabia, and Fly Dubai) can't operate from the home base of its country sister and more importantly they are operating from home bases (airports) that have seriously overlapping catchment areas (the population that lives within 2 hours driving from the airport)... So Dubai Airport catchment area includes Dubai (it home base for Emirates and Fly Dubai), Abu Dhabi (home base of Etihad) and Sharijah (home base of Air Arabia). Perhaps the roads conditions with congested traffic provided some protection for the catchment area of each airport but now with almost empty roads between the 3 cities what will happen? Worst what will happen when UAE build the federal Rail system that connects all UAE major cities and makes commuting between the different cities much easier and faster.
Hi razak
Posted by krish, Calicut, India on Wednesday 6 May 2009 at 08:01 UAE time


Etihad is a growing airlines with a commitment. The airline has seen laurels in just five years of inception & is becoming a threat to the the neighboring airline from DUBAI.

Any airline is bound to have teething problems when they start. When you bought the ticket, am sure you were aware that you had a six hours layover at AUH, how come you did not raise your questions about the hotel then rather than posting it as a complaint.???
ETIHAD NEVER REPLIED TO MY COMPLAINT !
Posted by a.razak, Dammam, Saudi Arabia on Tuesday 5 May 2009 at 15:39 UAE time


How can an airline strand its passengers at Abu Dhabi for more than 6 hours without a hotel ?
I complained when Etihad did this to me & almost all of the flight except for some who were given 'exception' for unknown reasons.
My complain is more than 2 years old without any reply from Etihad so I just stopped flying Etihad !

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