Dubai's RERA plans open days to meet with customers

Dubai’s Real Estate Regulatory Agency (RERA) is to hold a series of open days to improve communication with its customers.

Each Tuesday one of the departments within the agency will open its doors to investors, developers and banks, RERA said.

"In [its] efforts to apply transparency in customer relations, RERA is widening the arena of communication between our staff and customers. These ‘open days’ will be an entirely new form of communication,” chief executive Marwan bin Ghalita said.

“We began with the escrow account department to answer all of the questions of investors, developers and banks."

The department hosting each open day will meet with customers at a special counter, RERA said.

“This service provides a new source of information about RERA services and eases enquiries. Furthermore, RERA has implemented technological tools to increase the amount of time saved by customers,” said Essa Al Mansouri, head of the escrow account department.

The agency has also increased the number of counters from three to four in order to expedite service.

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