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Discuss this article (7 Comments)Etisalat apologises after mobile service disruption
by This email address is being protected from spam bots, you need Javascript enabled to view it on Tuesday, 06 October 2009
COMPANY APOLOGY: Etisalat said sorry to customers on Tuesday for disruptions to its mobile service. (Getty Images)
UAE telecom giant Etisalat on Tuesday issued an apology to customers after mobile services were disrupted by scheduled software upgrades.
The company said some customers faced problems with its GSM service on Tuesday morning but did not say how many people were affected.
Etisalat engineers have since been able to resolve the problem and services were restored to customers once the problem was rectified, the firm said in a statement.
Saeed Al Badi, senior manager Media Relations at Etisalat said: "Etisalat apologises to its customers for the inconvenience caused due to the disruptions, and assures that the problem has been resolved.
"Etisalat thanks its customers for their patience and understanding on this issue."
READERS' COMMENTS
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telecom giant + scheduled upgrade -> service disruption?!?
Posted by Dave, Dubai on Saturday 10 October 2009 at 12:50 UAE time
The term 'Telecom Giant' that AB has chosen for its description of Etisalat is misleading, as such a term commonly not only refers to the size but also to the competency of an establishment.
The amount of service disruptions caused by etisalat recently, do not reflect the competencies of what would be called a 'Telecom Giant'. Maybe adding 'clumsy' or 'near monopoly' would make the picture clearer.
I believe that the majority of users do not use Etisalat because of their service quality or their professionalism. I also believe that users hardly care about well initiated but half hearted appologies anymore.
I believe that Etisalat requires substantial structural improvements on all operational levels. Once this has occured people will care about a public apology.
Posted by Dave, Dubai on Saturday 10 October 2009 at 12:50 UAE time
The term 'Telecom Giant' that AB has chosen for its description of Etisalat is misleading, as such a term commonly not only refers to the size but also to the competency of an establishment.
The amount of service disruptions caused by etisalat recently, do not reflect the competencies of what would be called a 'Telecom Giant'. Maybe adding 'clumsy' or 'near monopoly' would make the picture clearer.
I believe that the majority of users do not use Etisalat because of their service quality or their professionalism. I also believe that users hardly care about well initiated but half hearted appologies anymore.
I believe that Etisalat requires substantial structural improvements on all operational levels. Once this has occured people will care about a public apology.
Etisalat
Posted by Abdul Baqi, Ajman, UAE on Wednesday 7 October 2009 at 21:26 UAE time
First i thought there is problem in my phone but later recognise there is a fault or planning a fault on Etisalat side , i got Big cheque from my customer and gone to bank for cashing so we can deliver his goods , then i have to call my customer to inform my phone problem otherwise customer may thought that there is some cheating in my side ,its realy punishable act by Etisalat TRA should act on it as Etislat announce its schedule plan fault so Etislat should inform by SMS in advance as they do for unwanted Advertisement sms's bombarment.
Posted by Abdul Baqi, Ajman, UAE on Wednesday 7 October 2009 at 21:26 UAE time
First i thought there is problem in my phone but later recognise there is a fault or planning a fault on Etisalat side , i got Big cheque from my customer and gone to bank for cashing so we can deliver his goods , then i have to call my customer to inform my phone problem otherwise customer may thought that there is some cheating in my side ,its realy punishable act by Etisalat TRA should act on it as Etislat announce its schedule plan fault so Etislat should inform by SMS in advance as they do for unwanted Advertisement sms's bombarment.
etisalat apologises
Posted by bewildered of dubai, dubai, u.a.e on Wednesday 7 October 2009 at 17:51 UAE time
I dont care that Etisalat apologises. I just want to know what spyware they have loaded on my new phone!?!
Posted by bewildered of dubai, dubai, u.a.e on Wednesday 7 October 2009 at 17:51 UAE time
I dont care that Etisalat apologises. I just want to know what spyware they have loaded on my new phone!?!
Disruptions!!
Posted by Punky Brewster, Dubai on Wednesday 7 October 2009 at 15:09 UAE time
Apologies by Etisalat ARE too good to be true. In a way, sending out an apology via the media makes Etisalat think it's turning a new leaf. Where IS the TRA when it comes to FREE market growth, esp with VOIP? Gimme a break.... Yes, there HAVE been MAJOR improvements in Telecommunications Services w/ Etisalat, and competition w/ du, but at the end of the day, the CUSTOMER is king, for ANY business... and remember the Financial Crisis of 2008 - NO ONE IS TOO BIG TO FAIL.... Monopolies only last until people get fed up with TOO much control!!
Posted by Punky Brewster, Dubai on Wednesday 7 October 2009 at 15:09 UAE time
Apologies by Etisalat ARE too good to be true. In a way, sending out an apology via the media makes Etisalat think it's turning a new leaf. Where IS the TRA when it comes to FREE market growth, esp with VOIP? Gimme a break.... Yes, there HAVE been MAJOR improvements in Telecommunications Services w/ Etisalat, and competition w/ du, but at the end of the day, the CUSTOMER is king, for ANY business... and remember the Financial Crisis of 2008 - NO ONE IS TOO BIG TO FAIL.... Monopolies only last until people get fed up with TOO much control!!
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