Al Jazeera's UAE agents agree to pay World Cup refunds

By Andy Sambidge
  • Tuesday, 15 June 2010 7:42 AM
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PRICE CONCERNS: UAE agents for Al Jazeera Sport have agreed to pay refunds on faulty World Cup viewing cards. (Getty Images)

PRICE CONCERNS: UAE agents for Al Jazeera Sport have agreed to pay refunds on faulty World Cup viewing cards. (Getty Images)

Agents working for Al Jazeera Sport in the UAE have pledged to refund the value of viewing cards that have failed to show full coverage of the World Cup, it was reported on Tuesday.

They also agreed during a meeting with the Ministry of Economy to pay the difference on any viewing cards sold over the recommended price, Arabic daily Al Ittihad reported.

Dr Hashim Al Nuaimi, director of consumer protection at the Ministry, told the paper that Al Jazeera officials had agreed to pay refunds for faulty cards.

He added that they would also act to pay money back on card sold at inflated prices, provided the customer had an invoice from the distributor proving they had paid over the odds.

Shihab al-Hashemi, a spokesman for the agents in the UAE, said that if any distributor refused to refund or pay the difference, Al Jazeera would take away his licence and pay the monies due out of his deposit, held by the TV station, the paper added.

Al Nuami said it was the service provider's responsibility to ensure the quality of service, adding that the Ministry'e efforts to secure refunds for customers was part of its mission to protect consumers.

Nuaimi hailed the "constructive cooperation" between the distributors of Al Jazeera Sports and the ministry, saying that officials had received a number of complaints during the past two days.

Earlier on Monday, Nuami urged UAE consumers to report illegal price hikes on viewing cards to a ministry hotline.

Al Jazeera Sport, which holds the exclusive viewing rights to the tournament, reconfirmed that viewing cards are priced from AED300 to AED600 for consumers, and between AED3,000 and AED5,000 for commercial use.

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Posted by: James Monday, 21 June 2010 9:25 PM[UAE] - UAE

I have just spoken to Al Jazeera and they are not aware of any refunds being given.

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Posted by: Abdul Hameed Wednesday, 16 June 2010 5:37 PM[UAE] - UAE

I was using E-vision 1 yr back and discontinued its service due to one and only big reason of its charges. To be frank its an open looting that's happening in terms of media & telecommunication in UAE. If you think whether its worth spending for the E-vision services my decision will be a No as its not worthy to spend so much money on a network which has less channels more charges plus poor clarity. Sorry E vision its a down down thats what i can tell abt ur service.

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Posted by: h.y.a Wednesday, 16 June 2010 8:35 AM[UAE]

the entire Brasil match was obliterated with a jammed/ intered signal; The Portugal match crisp clear; what`s going on ?.

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Posted by: Ahmed Wednesday, 16 June 2010 7:59 AM[UAE] - UAE

I subscribed for Evision services after the same was confirmed connection availability for my residence address. I paid the requested amount by cash immediately and the connection was promised in 3-4 working days. This was in January 2010 New Year Promotion. Technician came after 3-4 days only to confirm non availability of the Evision service for the area and requested to contact the office for the refund. As of to date I might have called 101 atleast 20 times, visited 10 times both to their local and head office, emailed them as reminders... only to get no response. We pay cash for services yet to be installed and when they cann't provide the same for no fault of customers we have to beg for the refund. I continue to wait for my refund even after 5 months.. We all seems can just pray and hope for this big corporate to focus on customer service.

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Posted by: Jim Bobly Tuesday, 15 June 2010 10:36 PM[UAE]

During the Brazil match. Sabotage... really..

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