Agents working for Al Jazeera Sport in the UAE have pledged to refund the value of viewing cards that have failed to show full coverage of the World Cup, it was reported on Tuesday.
They also agreed during a meeting with the Ministry of Economy to pay the difference on any viewing cards sold over the recommended price, Arabic daily Al Ittihad reported.
Dr Hashim Al Nuaimi, director of consumer protection at the Ministry, told the paper that Al Jazeera officials had agreed to pay refunds for faulty cards.
He added that they would also act to pay money back on card sold at inflated prices, provided the customer had an invoice from the distributor proving they had paid over the odds.
Shihab al-Hashemi, a spokesman for the agents in the UAE, said that if any distributor refused to refund or pay the difference, Al Jazeera would take away his licence and pay the monies due out of his deposit, held by the TV station, the paper added.
Al Nuami said it was the service provider's responsibility to ensure the quality of service, adding that the Ministry'e efforts to secure refunds for customers was part of its mission to protect consumers.
Nuaimi hailed the "constructive cooperation" between the distributors of Al Jazeera Sports and the ministry, saying that officials had received a number of complaints during the past two days.
Earlier on Monday, Nuami urged UAE consumers to report illegal price hikes on viewing cards to a ministry hotline.
Al Jazeera Sport, which holds the exclusive viewing rights to the tournament, reconfirmed that viewing cards are priced from AED300 to AED600 for consumers, and between AED3,000 and AED5,000 for commercial use.