United Arab Emirates
As deputy chairman of The Kanoo Group, Mishal Kanoo is the driving force behind one of the largest independent, family-owned, group of companies in the Gulf region.
From humble beginnings, the travel division of the company, Kanoo Travel has today grown into the largest travel company in the Middle East, boasting a vast empire of 220 offices across the region. Kanoo Travel’s market leadership was cemented with its tie-up with global TMC American Express.
Mishal Kanoo himself is known as being one of today’s most dynamic and progressive Arab leaders – combining an astute business mind with a powerful human outlook. He successfully steered his company through the downturn without losing a single member of staff.
Today, Kanoo Travel is busy consolidating its market leadership. With 96% of travel business coming from corporate accounts, the focus for Kanoo Travel is on enhancing customer service levels – Kanoo has just invested in a state-of-the-art, 24-hour call centre and a new data-management systemand is prioritising staff training for the future. This year has seen further expansion into Oman and Iraq.Kanoo Travel recently tied up with Sabre to launch the GDS into the Iraq travel sector for the very first time.