Better Homes runs false claims on property ads

Mr&Mrs B Peters

we visited better homes in march of this year and arranged for them to sell or rent our property in sports city when the key became available. after being told the key was ready for collection we have been trying to contact them by e mails letters and phone calls to no avail since june. how can such a so called professional body treat their clients with such contempt. can anybody suggest a
RELIABLE estate agent?

Jan

Over the last few months I have had the need to use real estate agents here in Dubai and like many agents here i have found Betterhomes both unprofessional and inflexible.

DXBHeadhunter


The Better Homes team who mange the residents apartments where do I start... Beavis and Butthead would be more effective and professional! Low paid admin staff who are not held accountable for their poor performance. They do not even put the correct phone numbers on their email signatures.

About time renters had some legal recourse to withhold payments or claim compensation for non delivery of maintenance and support services...


Unhappy with Better Homes

I rented what was advertised as a "serviced" 2 bedroom "villa" on a short term basis in Springs 10, marketed and managed by Better Homes. What a disaster! Upon arriving from overseas (in August) the air conditioner upstairs didn't work and there was black mold growing around the air ducts. The air conditioning was fixed after two days, but why wasn't this done before I arrived? After I cleaned the rest of the house it seemed liveable - until the smell of gas - yes, GAS - started coming from under the sink. After a series of visits by different maintenance people (of varying competence....) the problem still isn't fixed and my family have been eating take-out for 10 days as it isn't safe to use the cooker. All this for AED18,000 per month and an 1,800 agents fee. I have requested 10 days rent as compensation which I believe more than fair. BH marketed and manages this property and so it is their responsibility. I sincerely hope they have the courage and integrity to do right.

Chris

How do we know which Real Estate agents we can trust?

Chris ,UK

david

That's easy Chris . . . none of them!

Jassam Al Khafaji

I am an owner of an estate agents in KSA. If you think the UAE market is bad...come and see what goes on here. Generally speaking.....governments should put in place strict regulations on estate agents in what and how they advertise their properties. There should be control on the information (price, completion dates, finshing...etc) that is released to the public. Misleading the public is very unprofessional and unethical, and the knock on effect of misleading the public, is that the public start to genralise and say that all agents are unethical and not trustworthy. There are many honest, ethical and trustworthy agents operating in the market....but because of SOME agents misleading the public...we are all placed in the same boat. Honest agents find themselves spending much time having to prove themselves that they are honest as opposed to closing deals and making comissions the proper way. Market Regulation, Regulation and more regulation is what is required.

Bassam

Please please please never forget that they are all the same, absolute unscrupulous unethical real estate agents, my consolation is that I never trusted them and never dealt with them.

Ripped off

Brian when people get ripped off it is unscrupulous. Better Homes are no better, you obviously were not involved in projects being affected by this unscrupulous marketing. It is not human error and well intended as most of them did this for a sale and nothing more. To sell off plans and promote as they and many others did is unscrupulous as they knew what they were doing and should be held accountable! You may have been one of a very few that may be satisfied with their service but there are thousands upon thousands that were ripped off! Again if this doesn't affect you, there is no claim for you to even be here. You are renting an already completed unit/house or whatever that's easy, anyone can do that, try getting BH or anyone else to rent a hole in the ground!

Brian

I don't work for or with Better Homes, but have known them for many years. Originally I rented through them, and then when I bought a flat in the Greens for investment I gave it to them to rent out and manage, as I'd always found them to be professional and reliable. There are undoubtedly bad estate agents in the UAE, but you can't tar all agents with the same brush - it's like saying 'all' bankers are dishonest, or 'all' politicians are unethical. Yes, Better Homes certainly should have checked their website better - and I'm sure they will in future! - but this wasn't unscrupulous marketing, just careless.

Agentio honesto

I am an agent, and believe it or not a ethical one. I never charge more than I should and I usually split commission meaning I take a great deal less just to make the deal go through. Better homes charges 3 percent as a rule and much more if they can. yes you heard it right, but disguise it in the deposit they collect from the unsuspecting buyer . They have a big name but their agents are not professional. Don't let their size fool you. In their case size does not matter. It's about time they caught out. Shame on you.

Liz

And now Better Homes are on Dubai Eye trying to blame everyone but themselves. As the people who run the website they should be running checks, which actually work, and not the web manager just checking for 'grammatical' mistakes. Take responsibility Better Homes.

Shany

Thanks Tengo! you cant label a whole company because you see 1-2 mistakes on its webiste posted by it's employees! The employees are liable not the organisation. Like I said surely if you are looking to buy a property in Oceana or Tiara the shopping mall not being there will not turn you off, there are plenty of other facilites which are USP's alone. It is so shameful to try and bring a company down like this and tarnishing it's reputation.....this was no doubt a low blow and was uncalled for. However, Better Homes doesn't need me to argue it's case because people who have dealt with them know they are the best in the market to deal with.

The Consultant

Shany, ethically the company is responsible for the actions of its employees, and in most cases legally responsible as well. The company is responsible for hiring, training and supervising its staff as well as the content of its website. Consequently they should not be employing lazy, incompetent or untrained agents and they should be actively removing inaccurate content from their own website.

I do, however, agree with the point that this is a widespread practice, with developers failing to remove out of date information and real estate agents simply copy-pasting stuff that they know (or ought to know) is not accurate and it seems curious that Better Homes have been singled out for criticism.

Peter

Nice rebuttal, Shany. Let us know which branch of Better Homes it is, that you work in?

As for the point of employee being liable, I'm afraid that's only partly true. The organization too is very much liable, as they are expected to maintain strong oversight over their employee's ethical behavior.

True this is not only applicable to Better Homes, but great article by AB in lifting the lid on some either lazy or unscrupulous practices by real estate firms in U.A.E. Hopefully this will act as a catalyst for better quality information on websites etc that are put up in the future.

Ronald

Yes Shany, and what PR firm do you work for? This is shameless, paid for and entirely without credibility. It looks like a cheap attempt by Better Homes to wrest back their disgraced image. Blaming an employee for what is on a company website is childish and unprofessional. The buck stops with management.


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