Better Homes runs false claims on property ads

Potential buyers given descriptions of non-existent shopping malls and metro line


I guess I have had a lucky escape..useless customer service as I was trying to sell my property. They failed to make contact despite my best endeavours but after reading the above, it was a blessing in disguise.


I am currently having a bad experience with one of the BetterHomes agents. I sold the apartment I was living in which is in the Green Community through her and was looking to rent another place in the same area. I was told that the new owner wanted to live in the apartment and hence I could not rent it back, which I was willing to do and in fact that is what I told the agent from the start. The agent pushed another property on us in order to make her commission, when she knew the new owner was not going to be living in the apartment we are still in. We always specifically stated that we would be glad to rent the place back and work out a an agreement avoid moving, but that did not fit into the agent's agenda. It is one thing to make want to make a commission which is fine, but it is another thing to trick and deceive to get it. I cannot trust this company to sell me a box of crackers any more and will never deal with them again.


Hi. We just had a horrible experience with this company and two brokers. With a 3 months old baby and after paying for the apartment they wouldn't give us the key or the signed contract by the owner.
We had to be begging them and they treated us like garbage. NEVER AGAIN!!


I personally had a really bad experience dealing with Better Homes. The broker informed us the apartment will be vacant in 2 days and we need to act fast to be able to get the apartment as the landlord has other offers.
After 10 days of wait the broker informed me to call the owner directly as he is not sure yet when the apartment will be vacant. I mean isn't that Better Home (broker) job to make sure apartment is ready to be rented out before listing it. It was very unprofessional of the agent from Better Homes.
I would never recommend anyone to deal with this real estate broker company


The problem is industry-wide. Not long ago, Better Homes was pointed to as the gold standard, and I'm sure even with these serious claims, they are still probably better than most.
The problem I have here, is that they are probably pricing these non-existent amenities in. So we are paying exorbitant prices for sub-par, partially developed projects, and at a premium to boot.
You have to wonder what role the brokers are playing to drive rents sky-high to maximize commissions. It's painfully obvious that supply and demand has no significant role to play in determining price points. It's one hell of a racket, really.


I had rented an apartment in 2013 june and my agent was asteco. The property owner changed the agent to Better Homes. And the disaster struck. After few months of renewing the contract got a legal notice to empty the flat just because they claimed in the notice they are selling the flat. But the real reason is obvious.

Mr&Mrs B Peters

we visited better homes in march of this year and arranged for them to sell or rent our property in sports city when the key became available. after being told the key was ready for collection we have been trying to contact them by e mails letters and phone calls to no avail since june. how can such a so called professional body treat their clients with such contempt. can anybody suggest a
RELIABLE estate agent?


Over the last few months I have had the need to use real estate agents here in Dubai and like many agents here i have found Betterhomes both unprofessional and inflexible.


The Better Homes team who mange the residents apartments where do I start... Beavis and Butthead would be more effective and professional! Low paid admin staff who are not held accountable for their poor performance. They do not even put the correct phone numbers on their email signatures.

About time renters had some legal recourse to withhold payments or claim compensation for non delivery of maintenance and support services...

Unhappy with Better Homes

I rented what was advertised as a "serviced" 2 bedroom "villa" on a short term basis in Springs 10, marketed and managed by Better Homes. What a disaster! Upon arriving from overseas (in August) the air conditioner upstairs didn't work and there was black mold growing around the air ducts. The air conditioning was fixed after two days, but why wasn't this done before I arrived? After I cleaned the rest of the house it seemed liveable - until the smell of gas - yes, GAS - started coming from under the sink. After a series of visits by different maintenance people (of varying competence....) the problem still isn't fixed and my family have been eating take-out for 10 days as it isn't safe to use the cooker. All this for AED18,000 per month and an 1,800 agents fee. I have requested 10 days rent as compensation which I believe more than fair. BH marketed and manages this property and so it is their responsibility. I sincerely hope they have the courage and integrity to do right.

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