Emirates investigates video of attendant pouring drink back into bottle

A passenger on-board a Business Class flight accidentally filmed the cabin crew pouring decanted bubbly back into a bottle
By Lubna Hamdan
Mon 17 Jul 2017 10:11 AM

Emirates airline is investigating a viral video showing a flight attendant pouring decanted champagne back into a bottle on board a flight from Dubai to Barcelona in April.

The video, which was originally posted by Russian passenger Evgeny Kayumov on Instagram but has since been circulating online, was recorded before take-off in a Business Class cabin.

The airline serves champagne to Business and First class passengers shortly after they board the aircraft.

Kayumov said on his account, “I accidentally filmed this video, and didn’t even notice this moment at the time, pouring unfinished champagne back into the bottle. Is this normal practice Emirates?”

So far, it has gotten mixed responses from viewers, with some cabin crew members defending the attendant.

They suggested the drink is poured back into the bottle to make it easier to dispose of.

“I'm a flight attendant - what I think is going on here is that the attendant is probably pouring the unused champagne back in the bottle before take-off to then dispose of once the plane takes off. We’re not allowed to pour things out while we're on the ground,” said one commentator on the video posted online.

However, it is not clear if the champagne being poured back into the bottle is unused or whether the attendant was planning on disposing of it.

Another commentator said, “Whatever the purpose is… The [flight attendant] should not do that in front of the passengers/or in any area where passengers are present... Misunderstandings can happen anytime just like this!”

Emirates, who strives to remain one of the world’s best airlines, was not as sympathising as commentators.

It said, “Emirates always strives to provide the top quality service. Actions recorded on this video do not comply with our quality standards. We are currently investigating the incident.”

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