Door said to open on Emirates A380 at 27,000ft

Techman Monday, 18 February 2013 10:09 AM - uk

Just a seal issue, common on all aircraft doors, ice build, up change in pressure, etc... can effect the door seal - no risk to cabin pressure - just noise. A380 door has locks to protect, door has to raise before movement - will never happen - sounds like a passenger after compo - off work due to chest infection caused by the explosive door......more alchol please steward..hic

vanderplas Sunday, 17 February 2013 3:21 PM - Hong Kong

Customer isn't always right, certainly not when you call a whistle a "massive explosion"

What you don't have to do these days to get yourself noticed.

Let's brew some more conspiracy theories than

Geko Monday, 18 February 2013 10:12 AM - UK

Can be an exaggerated story?.. But, are they familiar with the usage of blankets and pillows in that same A6-EDT ?!?(cos, the flight returned without any delay as well, one other posts supports the above). Then it is something serious, someone on the ground takes a calculated risk on 500+ passengers.

Telcoguy Sunday, 17 February 2013 4:41 PM - UAE

They do not need to be "right" it is enough if they are "scared"
I think there is very trust at this point in either the A380 or the Dreamliner and claiming that this is a baseless complain and ignoring it is not the right way forward

The incident has triggered an investigation (so there was an incident after all) and that should be managed properly to avoid a PR disaster

Customers are right to be skeptical of companies' claims regarding safety. Again check Qatar Airways' CEO statements about the Dreamliner one week before they were grounded

Most likely this will be nothing but there is a lot at risk and claiming that a company will not take undue risks is, to put it mildly, naive

Robert Sunday, 17 February 2013 2:47 PM - UAE

A few points:

- the green light next to the door as highlighted in article (Daily Mail) is NOT door open/close indicator, it is call bell/PA indicator.

- the flight from Bangkok to Hong Kong is around 2:30, since it's already 2 hours into the flight, it's best to land in Hong Kong since it takes 20-30 to descend.

- how can the crew hide behind the jump seat when the jump seat is right in front of the door?

- if there is loss of cabin pressure, the oxygen masks would have been automaticall deployed

- why do we not hear this from any other passengers?

Saudi Engineer Sunday, 17 February 2013 12:51 PM - Saudi Arabia

A lot of assumptions and speculation in the comments. I can't honestly say that I've read the original article in the daily mail, but the comments are just ridiculous. Seems like two ends arguing over something silly while making up "facts" (something like the political battles between republicans and democrats in the US). There are certainly not enough facts in the AB article to make any kind of judgment, but the logical assumption is this will have to be investigated. If not by Emirates, then by the HK aviation authorities. I can't seem to believe a gov't authority would just let this pass if it were something serious...

Sam from Canada Sunday, 17 February 2013 12:48 PM - Canada

How true this incident is, God alone knows. What I know however is that Emirates (quite shockingly) has NO "complaints" form one can find on their website.

How does this connect with this incident? Well, till Emirates comes clean and says what actually happened, millions of us will have no choice but to believe Mr David Reid, cos we have no reason NOT to believe him (remember, not everyone is familiar with the technicalities to be able to shoot holes in this story - assuming there are any to be shot).

Well, I reckon when a company is as large as Emirates, they can become a bit "above the clouds"and believe that there is no need to provide a fair equitable and efficient Customer Services Dept to handle complaint and queries. I surely have not seen any yet. What I have seen is passengers letting off their frustration at several Blogs online, and this really is not in Emirate's long term interests.

If there is an issue - confront it, and solve it. Ignoring is NOT s good solution.

DubaiExpat Monday, 18 February 2013 10:05 AM - UAE

You should write to customer.affairs@emirates.com. Or click on Help on their website, then Ask Us, and then Feedback under Topic

Three Greens Sunday, 17 February 2013 11:40 AM - UK

Sensational News Paper Rubbish!!Most of this is garbage However Emirates do not cover themselves in glory by not being transparent on issues related to incidents!
Had Emirates PR prepared a full explanation as to the incident, their actions and why they would not so many speculative stories on UK tabloids? Maybe they like sustain the belief that flying should remain in the realms of the 'Dark Arts' as they believe the public do not understand how a 600 ton object can remain in the air?
As to the question why did the flight not land immediately, I suspect the skipper decided that after 2 hours of a 2.5 hour duration sector the nearest and most appropriate diversionary airfield was its destination...Hong Kong!!
Non Story ! Suspect that the passenger may have a motive for 'selling' this incident to the 'Daily Mail'?

Shahid Kureshi Sunday, 17 February 2013 11:39 AM - Pakistan

A breath test for such passengers please ....... stop free drinks on board.

Steve Alston Sunday, 17 February 2013 10:45 AM - Isle of Man

There is a serious safety issue here, if the 'secure' indicator has tripped to green, then the door is ajar and on the catch.

Whoever trained the stewardesses needs to take a long look at practices, as shutting and arming the door at the start of the flight is one of the most basic tasks.

Having well presented, tidy, polished, immaculately uniformed staff with silly hats on is one thing, but I'd much prefer a big ugly stewardess with a brain in her head, an ability to shut a door properly, and act calmly in difficult situations.

Emirates need to remember that Cabin Crew are there to ensure flight safety primarily.

richard evans Sunday, 17 February 2013 10:44 AM - United Arab Emirates

Of course this is a cover up. The only reason we even know about this, is because the person took his story to the daily mail. There's no news sensorship there unless there is a high court order and even then they can hint on the story without revealing details.

There's too much at stake here the repuation of an airline, the Airbus vs. Dreamliner.

This is 100% cover up. I'll be surprised even if my comment makes it to the board.

Andy Sunday, 17 February 2013 10:43 AM - USA

And I was thinking of booking my flight on Emirates A380 from Bangkok to Dubai this coming week. I may need to reconsider until we get an update on this story.

Hisham Monday, 18 February 2013 10:06 AM - UAE

Imagine you book another airline that operates a different plane, A380 makes a safe flight on your flight date, and your other plane goes down. It's all in the game!