Dubai gov't services paperless by 2021, says Smart Dubai

Smart Dubai says initiative will eliminate need for physical visits to customer service centres
Dubai is working to achieve 100 percent digitisation of services by 2021, Smart Dubai, a government entity, has said.
By Staff writer
Mon 17 Apr 2017 02:24 PM

Dubai is working to achieve 100 percent digitisation of services by 2021, Smart Dubai, a government entity, has said.

The initiative calls for the intelligent use of information and communication technology (ICT) to transform the city’s core components as it seeks to digitise 100 percent of government services and eliminate the need for physical visits to customer service centres.

At present, “Dubai Now” initiative provides fast, seamless, and paperless services to residents allowing them to finish transactions and paperwork via smartphone without the need to physically visit government centres.

The smart initiatives follow instructions of Dubai Crown Prince Sheikh Hamdan who has called upon government institutions to constantly come up with new systems, tools, and processes to make life easier for Dubai residents and visitors.

Meanwhile, Smart Dubai has also launched an “artificial intelligence” roadmap in collaboration with its strategic partners to find innovative technological solutions to make services and inquiries digital and paperless.

“Saad” is the first cognitive computing system which uses the databases of various government and private entities to offer official and reliable answers to customers’ questions, and provides them with the necessary procedures, steps, documents, and requirements to conduct their transactions.

According to Smart Dubai, it is committed not only to transform Dubai into a smart city, but also to make it the “happiest and brightest city in the world with the most intelligent infrastructure, seamless services, and efficient operations”.

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