Dubai to launch list of 'most customer friendly firms'

  • Share via facebook
  • Tweet this
  • Bookmark and Share
Dubai’s Department of Economic Development (DED) is to launch an index rating the emirate’s best and worst firms when it comes to customer-friendliness.

Dubai’s Department of Economic Development (DED) is to launch an index rating the emirate’s best and worst firms when it comes to customer-friendliness.

Dubai’s Department of Economic Development (DED) is to launch an index rating the emirate’s best and worst firms when it comes to customer service.

DED’s Commercial Compliance and Consumer Protection Division (CCCP) said in a statement that the rankings, due to launch in the second half of 2012, aim to bolster customer service, increase business competitiveness and strengthen consumer rights.

The index will be compiled based on four criteria: the number of complaints received against a business, the time taken to resolve these complains, product pricing compared to competing businesses, and customer satisfaction levels.

“The business classification index will focus on a number of key sectors such as automotive and electronics along with major retailers in Dubai,” commented Omar Bushahab, CEO, CCCP.

“The index specifically targets to classify businesses that have a substantial stake in the local market so as to benefit the maximum number of consumers,” he added.

DED says it will hold introductory workshops with business owners on the matter later in the year.

Earlier this month, DED announced it had handed out fines of up to AED250,000 (US$68,000) on shops offering fake discounts.

It did not name and shame the retailers but said "various stores in Dubai" had been fined for manipulating sales and promotions licences granted to them.

Related:
Join the Discussion

Disclaimer:The view expressed here by our readers are not necessarily shared by Arabian Business, its employees, sponsors or its advertisers.

Please post responsibly. Commenter Rules

  • No comments yet, be the first!

Enter the words above: Enter the numbers you hear:

All comments are subject to approval before appearing

Further reading

Features & Analysis
How the UAE is sewing together a top industry

How the UAE is sewing together a top industry

In the shadows of oil and aviation, the UAE’s textiles industry...

Mall talk

Mall talk

Plans for Dubai’s Mall of the World have made headlines all over...

1
Dubai's nightlife bubble: When is it going to burst?

Dubai's nightlife bubble: When is it going to burst?

A new breed of clubs and bars is sprouting in the city, but which...

12
Most Popular
Most Discussed