Dubai Metro operator acquires Saudi business

Serco takes on Saudi unit of MENA Business Services as it expands in the region
Serco has operated the Dubai Metro since it opened in September 2009
By Andy Sambidge
Sat 22 Dec 2012 10:11 AM

Serco, the international services company that operates Dubai Metro, has announced the acquisition of a Saudi Arabia-based company.

Serco said in a statement that it has acquired the arm of MENA Business Services (MBS).

MBS is a fully-owned, Dubai-registered company that provides business process outsourcing (BPO) services across the Middle East.

The Saudi Arabian business has 150 employees, based in Al Khobar, near Dammam, providing IT and BPO services to Saudi Aramco, the world's largest petroleum business.

Serco described the deal as "a key milestone for Serco's global BPO business" which entered the Middle East market last year by setting up a centre in Dubai.

It added that the Saudi acquisition would bring additional skills to support expansion in areas of technical and back office support in the Saudi Arabian market, the largest economy in the Middle East.

It adds to Serco's global BPO capabilities which already provide services to international clients from 100 centres in 12 countries and employs more than 50,000 people.

Susir Kumar, executive chairman, Serco Global Services, said: "This acquisition is a key catalyst for Serco Global Services to enter the emerging Saudi Arabian market. We are delighted to welcome the MBS Saudi management team, employees and clients within the Serco fold."

Bhupender Singh, CEO of Serco Global Services AMEAA, added: "The Middle East and Africa region is a key market for Serco's BPO business. With a presence in UAE, South Africa and now Saudi Arabia, we have established a strong foothold in the region."

The Middle East BPO market is estimated at £1.75bn and growing at about 17 percent, according to Datamonitor. The UAE and Saudi Arabia are the two largest BPO markets in the region.

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