Dubai's Nakheel at loss to explain Al Furjan floods

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Dubai developer Nakheel has blamed extensive flooding at its newest residential project on unspecified issues with a “community irrigation system”, despite being aware of the problem for six months.

Last week, Arabian Business published photos that appeared to show a large part of one of Al Furjan’s communal areas flooded by putrid water, which residents claimed had been there since April this year.

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Residents told Arabian Business that Nakheel has provided no explanation and ignored repeated requests to fix the problem. The developer, which is best known as the builder of the manmade Palm Jumeirah, only completed handovers at its new Al Furjan residential complex, which contains 800 homes, last month.

In a statement, Nakheel said: “This excess water was caused by an issue with the community irrigation system. We are currently investigating the specific cause, and will rectify the situation as soon as possible. In the meantime, we apologise for any inconvenience.”

It added: “Al Furjan is a newly-completed community.  As with all new developments, any necessary repairs or modifications to infrastructure services and facilities will be carried out under the main contractor’s warranty.”

Nakheel was one of developers worst hit by Dubai’s financial crisis of 2008-2009, which saw property prices plunge by as much as 60 percent. Among the firm’s stalled or scrapped projects are the Palm Jebel Ali and massive Dubai Waterfront.

After a major restructuring which saw Nakheel come under government control, the company had slowly been rebuilding its reputation as it repaid creditor claims and completed works on previously on-hold projects.

* Nakheel no longer responds to media enquiries from Arabian Business, nor does it grant this publication access to any of its media events or announcements.

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Please post responsibly. Commenter Rules

Posted by: Khaled

They will never change- I think all Nakhil project landlords or tennants should make an organized campaign against Nakhil and collect all disputes and claims that the residents are facing and publish in local news papers and Westren Journals to enlighten resident-to-be of what should they expect. Maybe Nakhil or Government of Dubai- Tourist Department will take notic and try to force Nakhil to adapt differnt approcah.

Posted by: David aren

This is due to the total lack of coordination between the building services with the external services. A perfectly designed building drainage had nowhere to go as the external drainage system was never completed. Nakheel in all their wisdom decided to deny any coordination between the two design engineers . In their hurry to make money, they allowed apartment owners to move in without connecting the drainage to the city services.

Posted by: JimmyH

It seems that this is how Nakheel does business and there is no sign that it will change. Just few examples of their handling (or mishandling) crises:

- Flooding (sewers) in Internationall City
- Denying access to beach and facilites on the Palm
- Recent flooding in Furjan
- Dealing with contractors during the financial crisis

Not only do they need a serious PR makeup, but also a totally new customer service approach.

Posted by: Fred

In fact it was a big mistake to force the survival of Nakheel throught the crisis. They proved all the way that they lack vision, management , leadership to survive and be a growing healthy company. They should have let them go bankrupt. Professionally speaking Nakheel is a joke...a costly and nasty one.

Posted by: Mathews

Nakheel is one of those entities that believes or lives in the cloud feeling that they are too big to answer to anyone. Their attitude of arrogance at the way the contractors who toiled for them during the crisis is a clear example of power in the wrong hands. When they mess up, they are not held responsible. Accountability and Responsibility go hand in hand.

EMAAR, Nakheel, Etisalat, Du and institutions like these must be regulated by the govt. There must be checks and balances in place and they must be held responsible for their actions. They exist because of Customers, but unfortunately they don't realize or have failed to understand that fact. Monopoly must be done away with.

Posted by: Dave

But of course Canada was the big bad villain for not allowing free markets and protecting its national organizations.

Posted by: doug

The problem is, Emaar, Nakheel, Etisalat and Du essentially ARE the government. They're either government run or government owned or generally locked into the State in some way. I agree, monopolies should be done away with but you'll never see this happen because the state-owned companies are so badly run and so unused to accountability that they wouldn't survive a year in a real marketplace - and the government will have no interest in exposing its own interests to that level of failure.

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