Etisalat and Du respond to BlackBerry ban

UAE telcos confirm they are looking to deliver alternative solutions to BlackBerry customers.
By Andrew White
Sun 01 Aug 2010 11:35 AM

UAE telcos Etisalat and du have confirmed they will comply with the TRA’s decision to suspend certain BlackBerry services starting October 11, 2010.

The two operators each issued short statements, in which they confirmed they were looking to deliver alternative solutions to BlackBerry customers who face being unable to use services providing email, web browsing, instant messaging and social networking.

“This is an important decision made by the Regulatory Authority and we fully understand the legal and social considerations behind the decision,” said Etisalat in a statement.

“Etisalat's focus at the current time is to make sure its valued customers experience continuity of mobility services. In line with its commitment towards its customers, Etisalat will soon be announcing a range of alternative mobility products and services for its existing BlackBerry customers.”

Du said that customers would be able to continue using their BlackBerry devices for Voice, SMS, MMS and web browsing, but not using the BlackBerry service. It added that other applications which do not use BlackBerry services will remain unaffected.

“This is an important decision taken by the Telecommunications Regulatory authority and as a licensed telecom service provider we shall fully comply by this instruction,” said du in its statement.

“Since a number of du customers are BlackBerry subscribers, du will ensure that it provides all its affected customers with an alternative solution that meets their needs with minimal disruption to their services,” it continued.

“In the coming days du will be making an announcement on the full plan and shall inform all customers on the implementation of this alternative plan.”

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