Etisalat internet coverage hit by cable damage

Telecom firm confirms 'unexpected breakdown' in cable that has reduced internet traffic.

CABLE DAMAGE: The breakdown affected internet traffic, Etisalat confirmed. (Getty Images)

CABLE DAMAGE: The breakdown affected internet traffic, Etisalat confirmed. (Getty Images)

A telecommunications cable linking Europe and Egypt suffered an “unexpected breakdown” and has resulted in diminished internet traffic in the UAE, Etisalat said in a statement on Thursday.

“Etisalat today announced that the international submarine cable provided by Sea-ME-We 4, in the Mediterranean Sea connecting Alexandria and Marseilles, has had a unexpected breakdown affecting the Internet traffic in the UAE,” the UAE-based telecoms giant said in a statement on Thursday.

Graham Nonweiler, group managing director of Nonweiler Associates, a telecommunications company which has offices in the UK, UAE and the US and monitors global internet cable connectivity around the world, believes that the damage to the cable occurred at around 7:30 GMT, or 11:30am UAE time, on Wednesday April 14.

Nonweiler told Arabian Business that he believes du customers and internet users in other parts of the Middle East have not been affected.

Etisalat said it was working with “the administration, partners and concerned operators for urgent repair works and re-routing traffic to ensure earliest possible restoration of the cables and Internet service.”

The state-owned operator added that it had already taken “immediate corrective steps” to reduce the impact on business customers.

“Etisalat has invested heavily in building a robust network with multiple redundant links to major global Internet hubs in Asia, Europe, and USA, so that the traffic can be re-routed to ensure that Internet services can remain operational at reasonable speeds in the UAE,” the statement concluded.

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Posted by: Mohamed

the minute Du becomes available where I live!! I hate Etisalat service

Posted by: Shadi

I think that Etisalat?s negative attitude in dealing with its customers has crossed the line in every way and the whole idea of ?customer care? to them doesn?t exist. Customer care representatives lack the slightest technical knowledge. Raising a ticket with them and following it up is frustrating and the reference number that is given to you is worthless as you end up repeating your entire story again and again with every representative that picks up your call. Finding what the actual problem is a complete mystery. Having a technical issue which is causing a disruption to the internet service needs to be handled much more efficiently. What bugs me the most is that Etisalat charges its customers for this rubbish internet service that is disrupted.

Posted by: Hisham

Why is everyone referring to the telecom industry in the UAE being a monopoly? There are "two" telecom providers in the UAE, etisalat and du. Ooops, I forgot that I can't choose which operator I want to get my service from. So, that means if I am subscribed to an etisalat Internet service and I am getting substandard, then oh well, I just have to live with it .. forever. Essentially, this simply means that instead of having a monopoly, we have two monopolies!!

Posted by: John Smith II

Du (a etisalat managed company) Do some research then suggest me to go on Du. I dont understand this, why do people differ Du from Etisalat ?? Do some in house research about the telecommunication market, its still a Monopoly. (Now dont tell me this is NEWS for you)

Posted by: hARRY WINSTON

stop complaining and whining. Either switch to DU or stick with128MB package from Etisalat. Not worth getting 20 MB package .

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