Etisalat warns customers of phone call scam

The company is urging cusotmers not to give out personal information to unknown callers.

Etisalat has issued a warning to its customers of a scam that involves fraudsters posing as its employees who tell customers they have won cash prizes, it was announced on Sunday.The Abu Dhabi-based telecommunications company has said the scam asks people for their personal information so they can claim the prize, which is then used to rip them off.

The company has confirmed it is not running any prize schemes at present.

And is urging customers not to give out any confidential information such as bank account details, PINs, eVouchers or recharge card numbers to unknown callers who contact them via phone, SMS or email.  

In a statement it says the origin of the scam is Pakistan and is not limited to UAE but is an international phenomenon.

"No such raffle or lucky draw campaign is currently being run by Etisalat. Etisalat promotions are well advertised in the media and the winners are informed through a standardised process." it said.

"In case of any confusion, customers should call 101 and verify the calls or SMS they have received," the statement added.

Earlier last week, Mobily also issued an alert for its customers to beware of similar prank calls.

Join the Discussion
Posted by: Ian Tinmurth

I have just received a call from this guy as well today Tuesday 11th December at 11:05am saying I had won 500,000AED. Asked for 2500AED in Etisalat vouchers the number used by them was 971 508 393 226. I purchased my phone in Caffouer in Mirdiff. How did this guy know all my details including sim card number, is someone passing information to him from the registration card or does he handle them.

Posted by: Kylie Loynes

I also had a call from +971563561669 and I also won 50000AED in the National Prize Draw from Etisalat. Asked to check my sim card and call back. Checked online first and saw was a scam. Please don't give him any details or money. All a scam.

Posted by: sathik

i receice one call from etisalat number. the guy told me u win the prize now 50-00000 dhs.he told me please call me. my bad time i called him.he told me buy 2500dhs-E-vouchers send me
number but that time i have boubt about him.he told me this illegal i will transwer to ARAMEX COURIER service than aramex asking my location and everthing. i gave all details. than he Transwer to etisalat.he asked me E-voucher number.again my bed time i gave all the E-voucher number.than he told me go bring 3500 than buy same E-vouchers than send to me. i asked him why ? he told if u not send u will not get this money. i loss my money 2500 dhs. so friends becarefull.

Posted by: Rohit Sinoy

Same thing happened with me today also. Someone named Ali Jaber called me from the mobile no +971562921574 as a Etisalat Finance Person, saying that my mobile no has won a prize of 200,000 AED on the occasion of UAE National Day 2012 lottery and asked me for 1750 AED Etisalat Vouchers, once i gave same then immediately after that he was asking more for 3,900 AED for money transfer fee. so that he will trnxfer the amt to a fake a/c no in Dubai Islamic Bank. In the meanwhile he gave all the fake token no, Pin no, Cheque no & all to so him as a original Etisalat staff. Later on i made a complaint in Al Quasias Police Station about him. Hope they can catch them and put them behind the bar.
Guys kindly beware of any type of calls about all this.

Posted by: Jacq

Just had the same phone call...couldn't understand the guy...then when he said I had to call him with AED3500 in Etisalat e-vouchers I questioned him and he got rather peeved with me.

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