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		<title>Arabianbusiness.com - Grass Roots</title>
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			<title>Sort out your service</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=567061&amp;Itemid=1</link>
			<description><![CDATA[Four Hotel Spy mystery shopper exercises reveal a lack of efficient, quality service in hotels, says Louise Oakley.]]></description>
			<category>Travel &amp; Hospitality | Comment</category>
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			<title>Retailers 'missing sales opportunities' in Gulf – survey </title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=555059&amp;Itemid=1</link>
			<description><![CDATA[One in four customers unwilling to re-visit outlets based on service they received.]]></description>
			<category>Retail | News</category>
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			<title>Mystery shopper results revealed</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=537547&amp;Itemid=1</link>
			<description><![CDATA[The results are in for the fourth round of ATN's mystery shopper initiative with Grass Roots.]]></description>
			<category>Travel &amp; Hospitality | News</category>
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			<title>Mystery shopper results revealed</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=530215&amp;Itemid=1</link>
			<description><![CDATA[Round two of this controversial ATN initiative staged in conjunction with Grass Roots finds out who's hot and who's not amongst Abu Dhabi's travel agent community.]]></description>
			<category>Travel &amp; Hospitality | News</category>
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			<title>Thank you card</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=527421&amp;Itemid=1</link>
			<description><![CDATA[Grass Roots Middle East is supplying companies with branded, pre-paid incentive cards as a means to reward.]]></description>
			<category>Travel &amp; Hospitality | Features</category>
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			<title>The importance of incentives travel: What is your firm trying to achieve?</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=525533&amp;Itemid=1</link>
			<description><![CDATA[The primary purpose of incentive travel is to take the most valued employees out of the working environment and recognise and reward them for their efforts.]]></description>
			<category>Travel &amp; Hospitality | Comment</category>
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			<title>Mystery shopping: A basis for change</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=524548&amp;Itemid=1</link>
			<description><![CDATA[  As ATN launches its mystery shopping initiative, Grass Roots, explains why providing good customer service is essential.    ]]></description>
			<category>Travel &amp; Hospitality | Comment</category>
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			<title>Agents under scrutiny</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=524552&amp;Itemid=1</link>
			<description><![CDATA[Agents beware! Mystery shoppers are on the loose and are coming to check out your agency soon.]]></description>
			<category>Travel &amp; Hospitality | Features</category>
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			<title>To rent or to ruin?</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=521432&amp;Itemid=1</link>
			<description><![CDATA[  Retail businesses’ real estate tactics could reduce category management to a shambles.  ]]></description>
			<category>Retail | Interviews</category>
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			<title>Grass Roots to grow mystery shopper team</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=519798&amp;Itemid=1</link>
			<description><![CDATA[Business performance improvement specialist to tackle service failures in the UAE's retail sector, its GM reveals.  ]]></description>
			<category>Retail | News</category>
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			<title>Mystery shoppers unleashed in UAE and KSA</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=7462&amp;Itemid=1</link>
			<description><![CDATA[Standards of customer service in supermarkets and other customer-focused businesses across the Middle East are set to be put under the spotlight after WPP marketing consultancy Grass Roots announced plans to set up the Middle East region’s largest network of mystery shoppers.]]></description>
			<category>Retail | News</category>
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