<?xml version="1.0" encoding="utf-8"?>
<!-- generator="ArabianBusiness.com" -->
<rss version="2.0">
	<channel>
		<title>Arabianbusiness.com - Ethos Consultancy, Dubai</title>
		<description>ArabianBusiness.com - Business and Industry News coverage of the Middle East including Stock Markets, Events, Video and Audio.</description>
		<link>http://www.arabianbusiness.com/</link>
		<lastBuildDate>Thu, 26 Nov 2009 21:15:06 +0000</lastBuildDate>
		<generator>ArabianBusiness.com</generator>
		<image>
			<url>http://www.arabianbusiness.com/pictures/furniture/logo_arabianbusiness_rss.gif</url>
			<title>Arabianbusiness.com</title>
			<link>http://www.arabianbusiness.com/</link>
			<width>144</width>
			<height>16</height>
		</image>
		<language>en-gb</language>
		<copyright>ITP Digital Ltd. 2007</copyright>
		<webMaster>webmaster@arabianbusiness.com</webMaster>
		<pubDate>Fri, 27 Nov 2009 01:15:06 +0400</pubDate>
		<item>
			<title>UAE banks need to improve customer service - poll</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=574503&amp;Itemid=1</link>
			<description><![CDATA[Arabian Business survey reveals widespread criticism of banking sector services.]]></description>
			<category>Banking &amp; Finance | News</category>
			<guid>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=574503&amp;Itemid=1</guid>
		</item>
		<item>
			<title>More UAE bank mergers predicted in 2010 - Ethos</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=574024&amp;Itemid=1</link>
			<description><![CDATA[Consultancy firm MD says more to go ahead 'without any shadow of a doubt'. ]]></description>
			<category>Banking &amp; Finance | News</category>
			<guid>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=574024&amp;Itemid=1</guid>
		</item>
		<item>
			<title>Customer service at UAE banks improving - survey</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=573485&amp;Itemid=1</link>
			<description><![CDATA[Performance rating rises 9% in latest research as banks focus on customer retention.]]></description>
			<category>Banking &amp; Finance | News</category>
			<guid>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=573485&amp;Itemid=1</guid>
		</item>
		<item>
			<title>Agencies uncovered</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=564256&amp;Itemid=1</link>
			<description><![CDATA[  This month Ethos Consultancy's mystery shopping team visited four major GCC travel agencies. ATN reveals their findings.]]></description>
			<category>Travel &amp; Hospitality | Features</category>
			<guid>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=564256&amp;Itemid=1</guid>
		</item>
		<item>
			<title>Clueless agents costing us all</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=564260&amp;Itemid=1</link>
			<description><![CDATA[One of my colleagues was preparing to fly back to the UK for a holiday last month.]]></description>
			<category>Travel &amp; Hospitality | Comment</category>
			<guid>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=564260&amp;Itemid=1</guid>
		</item>
		<item>
			<title>Survival of the fittest</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=548737&amp;Itemid=1</link>
			<description><![CDATA[Staff training is nonexistent at many stores in the Middle East, an expert claims, despite the  need for industry players to go the extra mile.]]></description>
			<category>Retail | Features</category>
			<guid>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=548737&amp;Itemid=1</guid>
		</item>
		<item>
			<title>Dubai breeds 'culture of complainers' - retail expert</title>
			<link>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=545652&amp;Itemid=1</link>
			<description><![CDATA[Customer service standards in the UAE 'not as bad as many shoppers claim'.]]></description>
			<category>Retail | News</category>
			<guid>http://www.arabianbusiness.com/index.php?option=com_content&amp;view=article&amp;id=545652&amp;Itemid=1</guid>
		</item>
	</channel>
</rss>
