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The Björn ultimatum
by This email address is being protected from spam bots, you need Javascript enabled to view it on Saturday, 11 April 2009
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Results 1 to 5 of 5
Posted on Friday, 3 July 2009
Gulf Air
Posted by The Don at 14:07 UAE time
Any new CEO for Gulf Air needs to fight two internal issues that are affecting the airline performance and profitability: Job Security for under performing staff and Internal Pressure Groups formed from employees. Wining battles at these two fronts is key for implementing performance improvement initiatives for this airline.
Wish the Bahraini government see this and put it on top of the priorities of support to any new CEO.
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Posted on Monday, 11 May 2009
Gulf Air's woes
Posted by Alamo at 15:09 UAE time
Rather than concentrate on improving this or that, this CEO like many others who preceded him, fails to address the core issues plaguing the organisation, namely clientelism.
Regardless of what his competencies are, as long as there are useless employees spending their time in the canteen instead of delivering on their accountability, GF will remain the failure of the industry.
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Posted on Sunday, 12 April 2009
Slightly blinkered comments....
Posted by Colin at 12:55 UAE time
I was born in Bahrain and lived there for about 14 years. In that time my family and I used Gulf Air extensively. In the 80's they were the ME region's number one carrier.....but bad management and a lack of focus have all but turned them into a little known carrier from some ME island in the gulf.
Thinking that a call centre improvement is the first thing needed or indeed all that is needed to build customer expectations and loyalty is, as I say, slightly blinkered. If the underlying business model of the company is flawed then you are buying into a world of disappointment if the call centre sells you the ideal flights.
As the CEO says, they have made some significant changes across a lot of the companys departments, but due to high oil prices and the global recession these have not been fully realised. I guess the point is, is that he has instigated the reforms needed to ensure stability of the company and in better times the improved possibility of breakeven and then growth.
I for one wish Glf Air all the best in their endeavours, although I concur again with the CEO when he says that nationalisation is one of their goals, but to place an underqualified, skill bereft Bahraini in a position of responsibility that could jeopardise all the hard work so far is again something that anyone who has run a company knows......is tantamount to business suicide. By all means nationalise.....but do it slowly and only after the national has been given the opportunity to prove that they are competent in the position. You wouldn't employ a guy who works in Dairy Queen to manage the nations airline would you?? Not unless you train him and nurture him beforehand......I would hope
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Posted on Saturday, 11 April 2009
Gulf Air used to be a source of pride for Bahrain...
Posted by Quicksmile at 11:16 UAE time
This CEO seems to go backwards. The airline is far more internally focussed. The most critical aspect, dealing with customers, is not even mentioned in his strategy for turnaround. The World Wide Call Centre is a shambles.
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This CEO is losing the plot...
Posted by Quicksmile at 11:10 UAE time
The airline is too internally focussed, and has gone from bad to worse in its customer services. Its call center is pathetic.
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