Avaya Inc

Michael Bayer, president EMEA at Avaya takes aim at the SMB market.

Saudi Arabian financial institution Riyadh Bank has undergone a full-scale communications systems renovation with the assistance of IP networking vendor Avaya.

Najm Insurance Company has chosen Avaya to outfit its new contact centres

EMW upgrades Cupola Teleservices' Avaya Call Centre to improve customer relations and performance

Becomes the latest vendor to try and woo Nortel resellers by offering them fast-track access to its Business Partner programme

Saudi Airlines cuts operating expenses for four contact centres by 30% through Avaya upgrades

Pan Emirates furniture retailer upgrades Avaya IP telephony and rolls out Trapeze wi-fi networks

Hussam Sidani will take on the challenge of developing and executing Avaya’s channel strategies in the Kingdom

In difficult economic times, and a highly-competitive environment, investing in customer service is vital for both customer retention and profitability. But research suggests that many banks in the region still have a long way to go.

Move will bring more flexible and economical communications solutions to customers

I have been vindicated in my trumpeting of managed services and outsourcing as a way for systems integrators to promote growth in the face of the global recession

Atlantis, The Palm resort rolls out Avaya network to provide superior customer service

Upbeat company announcements at Gulfcomms point towards an optimistic outlook for the regional ICT sector.

GITEX: Petroleum Development Oman awards contract to US firm Avaya.

Avaya, a specialist in IP telephony, unified communications, and contact centre solutions is planning to showcase its latest offerings for flexible working and unified communication, contact centres.

Communications technology giant Avaya will showcase its full range of IP technologies, integrated systems applications and enterprise business process solutions at GULFCOMMS 2008.

Avaya embarks on channel roadshow to take training to partners in MEA region

Demand set to increase pressure to liberalise VoIP in Gulf countries

Avaya recently held its annual Business Partner Event in Dubai, the main focus of which was to make sure its partners fully comprehend the vendor's forthcoming focus on solutions. Channel Middle East caught up with Avaya's MEA managing director, Nidal Abou-Ltaif, to find out the implications of this new direction.

A number of Avaya partners have been commended for their efforts during the past year following the vendor's recent MENA Business Partner Awards ceremony in Dubai.

As always, the New Year has brought with it fresh hopes and aspirations for a Middle East IT channel that continues to develop in both size and structure. With market experts predicting that 2008 will offer solid double-digit growth, increased commercial spending and opportunities in emerging technology areas, the prospects for the reseller channel look good.

UNESCO Regional Centre for Educational Planning connects with wireless data and voice network

In this Middle East exclusive interview, Matt Wade talks to Chris Capossela, corporate vice president of Microsoft's PMG business division, about Office Communications Server 2007.

In a survey of more than 600 decision-makers based in the Middle East, Avaya has found that more than 50% of respondents were interested in deploying unified communications, with up to 40% wanting to implement a unified communications strategy in the short term.

Are localised IT products a fly-by-night marketing trend or a true representation of regional commitment?

First use of the emergency response system by the Civil Defence in the Middle East, claims communications solution provider.

Epson had established its presence at GITEX Technology Week 2007, held from September 8-12 at the Dubai International Convention and Exhibition Centre.

Company to demonstrate its leadership in unified communications, enterprise mobility, and Arabised IP.

Avaya's US$8.2 billion takeover by investment firms Silver Lake and TPG Capital will pave the way for its transition to becoming a software communications company, according to research firm Gartner.

Avaya has ended weeks of speculation by announcing it has agreed to be taken over by investment firms Silver Lake and TPG Capital.

Avaya believes improved user experience is crucial to increase uptake of unified communications among regional enterprises and is working on products to deliver exactly that.

Telecoms equipment maker Avaya is aiming to increase its share of the internet protocol (IP) telephony market with the launch of an Arabic version of its one-X solution.

Communications vendor keeps to its promise of getting a stronger foothold in the SMB market by making new IP-based platform available to resellers across the Middle East.

Avaya has given Mideast Communication Systems (MCS) its internet protocol (IP) distribution contract in Egypt.

Dubai Silicon Oasis (DSO) has selected telecom equipment maker Avaya to deploy an internet protocol (IP) telephony network at its head office and customer hosting facility.

Telecom equipment maker Avaya is stepping up activity in the Middle East this year, with plans to set up new offices and increase staff.

The UAE remains a trailblazer in the evolution of the wider Middle East IT market but as the major IT players flood into the country they are facing many new challenges - a staff shortage, lack of space and extortionate real estate. Duncan MacRae asks how these problems are being dealt with in order to continue the IT revolution.

Telecom infrastructure giant Avaya’s regional office said this week the firm’s latest layoffs will not affect the Middle East.

Communications giant Avaya is preparing to give partners an update on its go-to-market strategy when it holds its largest ever-regional channel summit in Dubai at the beginning of next month.

IP telephony network rolled out across Dubai health services

The new headquarters of Dubai Police has deployed a communication solution from Avaya.

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