Global Hyatt Corporation

Investing in the right customer relations management system will help health clubs keep close to consumers and ahead of competition says Louise Birchall.

Amid current debates on revenue management, investment opportunities, company re-engineering and streamlining services - issues mentioned repeatedly at last month's Arabian Hotel Investment Conference and Arabian Travel Market - it can be easy to neglect the most important focus of a hotel's business: the guest.

Off-menu ordering may not sit well with the old-school chefs' view that their culinary creations are meant to be experienced as created - but nowadays, it's all about business and delivering what the customer wants, however odd the request.

Group says it is continuing to target Gulf growth with new hotels planned in Jeddah and Abu Dhabi.

As the globe braces for a tough 2009, Park Hyatt Dubai resident manager Paul Wright, director of HR Saji Thomas Varghese and executive assistant manager for marketing Mohammad Labban outline how the hotel plans to succeed during these difficult economic circumstances.

Fabric membranes have been around for ages but have only, in recent years, become increasingly popular in the Middle East.

Global Hyatt Corporation's finance chief reveals expansion plan in Qatar, UAE and Saudi Arabia.

Muscat’s lavish Grand Hyatt hotel plays hosts a list of five-star facilities and amenities, including several in-house entertainment venues, which recently received an extensive audio upgrade.

Sereno Spa at Park Hyatt Goa in India is inspired by ayurvedic and yogic traditions. Spa director D. Jaichandran Thampi explains how he integrates ancient ideas with contemporary spa principles.

Hyatt Plaza shopping centre is latest in Doha to launch family-only days.

The Hyatt Regency Dubai has announced that it is to host Antonio Cannavacciuolo, chef of Italy's Michelin two-star Ristorante Hotel Villa Crespi next month.

Istanbul, the largest city in Turkey, has a unique east-meets-west cultural heritage that is proving appealing to more and more Middle East travellers.

Ernst & Young's Mohammed Dahmash and Nikita Sarkar weigh in on what's fuelling consumers' insatiable appetite for spas and explain why spa operators need to upgrade their business standards to strengthen their brand.

General managers from a cross-section of Dubai hotels took time out from their busy schedules to meet HME at the Hyatt Regency Dubai to voice their views on the future of the region's hotel industry.

Hyatt Hotels and Resorts has announced that its Hyatt Place brand, which has grown to 118 hotels across the USA since its 2006 launch, had been named the top mid-scale full service brand in the JD Power and Associates 2008 North America Hotel Guest Satisfaction Index.

Escalating global food costs coupled with another poor wheat harvest has sent the European pasta market into turmoil, but what has been the effect on the Middle East market?

Caterer investigates the region's latest dining trends as consumers demand less fuss, more flavour and better value when it comes to eating out.

Over worked, under paid, unappreciated and burnt out? For those feeling frazzled, maybe it's time for a change of pace.

Global hotel group Hyatt international has named the Middle East as one of its key development markets, revealing that over the next five years it will roll out several Hyatt brands which do not currently have a presence in the region.

Grand Hyatt Dubai's new general manager Jan Peter van der Ree talks to Hotelier Middle East about his 20-year career with Hyatt, new challenges he is facing in Dubai and his plans and ambitions for himself and the property.

Eastern Europe and South America are the new hunting grounds for staff. Caterer talks to industry insiders about their struggle to find new talent.

The Global Hyatt Corporation will celebrate its half century anniversary this spring, whilst the Grand Hyatt Dubai will simultaneously be marking its fifth birthday.

Turkish economic hub Istanbul continues to prosper from its geopolitical positioning.

Aldawaar restaurant manager Benny Varghese never gets tired of the view working in Dubai's only revolving restaurant venue.

"A breath of Paris preserves the soul," declared Victor Hugo and the city of romance ranks as one of the world's top travel destinations, luring those who have come to expect the ‘wow' factor. They won't be disappointed when they visit the Park Hyatt Paris-Vendome.

The French Rivera's leading Neapolitan chef talks to Caterer about the importance of using seasonal products.

Hyatt Hotels and Resorts has upgraded meetings facilities at several European properties in an attempt to attract Middle East business travellers.

From solar panels to VIP services, director of rooms Christoph Franzen, assistant director of food and beverage Nizam Omar and director of marketing Sven Hoffmeyer have plenty on their plate in their roles at Grand Hyatt Dubai, as they tell Hotelier Middle East.

New environmental consultancy EcoVentures is helping companies achieve sustainability goals.

The New Year will welcome a raft of luxury hotels opening across the region. Kathi Everden previews some of the best developments.

Spa managers gathered at Raffles Dubai last month to talk about the challenges the industry faces, the need for hoteliers to support a benchmark, and the future of spas in the Middle East.

Hotelier Middle East catches up with cleaners from across the stewarding and housekeeping departments to learn about the importance of training and the new focus on the environment.

In a lavish ceremony held on the lawns of the Park Hyatt Hotel, and with new models spotlighted sitting in Dubai Creek Marina, Fairline Boats announced the official appointment of its new dealer for the UAE.

Continuing our special focus on reducing utility use in existing buildings, MEP Middle East reports from the Grand Hyatt Dubai on its moves to a sustainable future.

Paulista Fernanda Makhoul who recently left the Grand Hyatt Sao Paulo to work for Grand Hyatt Dubai's marketing team provides some hints and tips on what's hot in Sao Paulo.

That's the slogan put forward by Sao Paulo Turismo as it looks to promote Sao Paulo's many selling points - its shopping, gastromony, nightlife and cultural attractions, to name but a few.

The eagerly-awaited details of the 2008 Vacation Ownership Investment Conference (VOIC) were announced this month.

Trisha Wilson speaks with Charlotte Butterfield on her first foray into interior design and her deliberate avoidance of cultivating a house style.

Chef David Thompson would rather be cooking Thai food than doing just about anything else, except perhaps talking about Thai food.

Grand Hyatt Dubai has been voted one of the top hotels in the Middle East by readers of Conde Nast Traveller.

Hyatt hotels set to open the world's highest hotel as Middle East travellers flock to Shanghai.

As travel to Australasia starts to pick up, New Zealand's 'City of Sails', Auckland, is now on Mideast travellers' radars.

Hotel will be Hyatt first facility in Abu Dhabi.

Wilson Associates has ensured Abu Dhabi's Shangri-La is an elegant resort hotel retaining essence of Arabia.

Known as chef's diamond, Alba's winter white truffle is one of the most exclusive ingredients found in the kitchen.

Last month Mövenpick Hotel Bur Dubai played host to six HR managers who discussed staff recruitment and retention issues.

A trip up the aisle to find out the cost of getting married in Dubai - from ceremonies to wedding receptions.

While some people perceive Jordan as unsafe because of its proximity to politically unstable countries, Gareth Rees discovers it is looking to reposition itself as a popular destination for both the business and leisure markets.

The aviation industry's biggest players will be officially recognised at a forthcoming event in Dubai.

This month, Hotelier Middle East talks to the region's executive housekeepers about the never-ending task of making sure their hotels stay spick and span and ready to welcome guests.

The Park Hyatt Dubai’s marketing communications assistant Abigail Masbang explains why she enjoys getting out of the office — and why she dreads the next issue of Journal being printed.

The recently launched ski chalets at the Kempinski Dubai boasts a traditional Alpine design with a modern Wilson's twist.

The hotel of the future is going to be very different if Hyatt International's vision is correct - not least for the fact that the front desk will be consigned to memories.

Precautionary measures taken as Tropical Cyclone Gonu approaches.

A man whose first hotel job in Dubai was cutting vegetables for a pizza restaurant has returned 22 years later to take up a GM post.

Director of rooms at the Grand Hyatt Amman, Roy Tomassen, talks to Hotelier Middle East about the many different facets of his job, and the personal qualities that enable him to cope with the day-to-day demands and challenges of life in the Jordanian hospitality industry.

Dining standards need to be reinforced, comment industry professionals.

Visiting chef Don Pintabona showcases his talents at The Manhattan Grill.

Food professionals have been speaking out about the need for greater authenticity in the Middle East catering industry.

Global Hyatt Corporation has launched a new brand ‘Andaz', with the first properties slated for London and New York.

Calls are being made for a sommelier association to be set up in Dubai in order to raise the profile of the wine industry in the emirate.

LW Design Group has grown in tandem with the major luxury developments blossoming in the Emirate of Dubai. Two of the group’s three founding members take a break from being creative to explain why the key to success is getting in at ground level.

Valentine's Day is big business for hotels throughout the Middle East, and spas and food and beverages outlets region-wide have seized the opportunity to put together special packages targeted at couples.

Manufacturing thermal cooking equipment for more than 60 years, Stephan Kammel, Middle East area sales manager for MKN, talks to Caterer about tailor-made kitchens

Avari Dubai Hotel came out on top at Dubai Department of Tourism and Commerce Marketing’s first Best Decorated Hotel Awards

Technological advances are cutting down the amount of elbow grease needed to keep hotels looking spick and span, as Cheryl Mandy finds out as she checks out the latest advances in cleaning equipment

Pablo E Graf, general manager at Park Hyatt Dubai hits back at the hotel’s harsh critics and explains why a property of this stature does not fill rooms and rake in the cash from day one

...

Opening a new restaurant is no easy task, however choosing the right cuisine and design is imperative in ensuring its success, as Charlotte Butterfield discovers

...

...

...

Alexandra Dubsky speaks to Hyatt Regency’s Andrew Hendrian about his innovations for the landmark hotel

...

...

The Arabian Travel News mystery shopper found that Dubai’s independent hotels can be ruthless when it came to securing direct sales

A Hotelier Middle East survey reveals some obscure guest requests and how staff deal with them

Seiat Systems to deploy Foundry-based infrastructure

...