Ethos Consultancy, Dubai
Main Category: OtherALL STORIES LIST
UAE banks need to improve customer service - poll
Wednesday, 25 November 2009
Wednesday, 25 November 2009
Arabian Business survey reveals widespread criticism of banking sector services.
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More UAE bank mergers predicted in 2010 - Ethos
Thursday, 19 November 2009
Thursday, 19 November 2009
Consultancy firm MD says more to go ahead 'without any shadow of a doubt'.
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Customer service at UAE banks improving - survey
Sunday, 15 November 2009
Sunday, 15 November 2009
Performance rating rises 9% in latest research as banks focus on customer retention.
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Agencies uncovered
Tuesday, 11 August 2009
Tuesday, 11 August 2009
This month Ethos Consultancy's mystery shopping team visited four major GCC travel agencies. ATN reveals their findings.
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Clueless agents costing us all
Tuesday, 11 August 2009
Tuesday, 11 August 2009
One of my colleagues was preparing to fly back to the UK for a holiday last month.
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Survival of the fittest
Friday, 6 March 2009
Friday, 6 March 2009
Staff training is nonexistent at many stores in the Middle East, an expert claims, despite the need for industry players to go the extra mile.
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Dubai breeds 'culture of complainers' - retail expert
Wednesday, 4 February 2009
Wednesday, 4 February 2009
Customer service standards in the UAE 'not as bad as many shoppers claim'.
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