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A newly created position has become available working for one of the most exciting projects in the UAE. Seeking a Guest Services Park Services Section Head for a great venture.You will be responsible for Management oversight of the day to day functions associated with the Services areas.
Your other duties will include
Ticket collection and guest safety in the facility parking lot operations including trams also includes grounds and building cleanliness.
Assists with strategic departmental long range planning and annual budgeting for area.
Ensures departmental areas are operated at the highest level of safety, quality and service, while maintaining strong fiscal responsibility.
Develops and monitors consistent oversight of area guidelines and procedures.
Conducts departmental training sessions as needed, assuring that each employee is properly and thoroughly trained for their position.
Addresses all guest comments and takes appropriate steps for resolution.
Manages systems to maintain the highest levels of guest and staff safety.
Approves all staffing schedules and ensures labor budget guidelines are met.
Ensures that all Financial reports and measurement tools are being used to actively monitor income and expenses.
Coordinates set up, staffing and tear down of group sales and special events.
Fulfills Operations Manager on Duty assignments as required.
Supervises and supports a team of supervisors and front line guest service staff.
To qualify for this role you must
5 to 9 years experience in a high volume entertainment environment, with at least 3 years in a multi-departmental management position
Bachelors degree in business administration or experience in related field is preferred
Possess skills to operate a point of sale computer system
Computer knowledge in windows programs
Valid driver license with acceptable motor vehicle record to maintain zoo standards of insurability
Knowledge of profitloss statements
Excellent communication and interpersonal skills