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Our client, a government organization based in Al Ain is currently looking for an experiencedGuest Services Retail Operations Manager to be part of their team. You will be responsible for the management of the day to day operation of the Food and Beverage and Retail departments.

Other duties will include but not limited to

Develops strategic departmental long range planning and annual budgeting for area
Ensures departmental areas are operated at the highest level of quality and service, while maintaining strong fiscal responsibility
Develops and monitors consistent oversight of area guidelines and procedures
Assists in the developmentand constantly evaluates all products and pricing structures to offer our guests the best product solutions
Oversees the development of departmental training, reward and recognition, and service recovery programs
Maintains strong interdepartmental teamwork to accomplish park Vision and Mission
Monitors and investigates all guest comments and take appropriate action to ensure each is addressed
Develops and implements adequate systems to prevent loss or receipts and products
Reviews and approves all plans for major special and VIP events
Ensures that all Financial reports and measurement tools are being used to actively monitor income and expenses
Manages and supports a team of managers, supervisors and front line guest service staff
Demonstrates leadership of employees through ongoing training to include applicable laws, guidelines, business conduct and ethics and the provision of quality services to guests and employees supporting the highest level of program integrity.Qualification

10 to 15 years experience, with at least 10 years in operations management position, in the entertainment industry, such as theme park or amusement park.
Bachelor's Degree in Business Administration or experience in related field is preferred.
Possess skills to operate basic office equipment.
Computer knowledge in windows programs.
Valid driver license with acceptable motor vehicle record to maintain zoo standards of insurability.
Knowledge of profitloss statements.
Excellent communication and interpersonal skills.