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Our client, is one of the world's leading project management and construction companies operating in more than 30 countries worldwide and employing over 8,000 people is currently seeking to recruitSupport Analyst to be based in Dubai reporting to the ICT Business Manager and Regional Line Manager.You will provide support to the Middle East business and ICT Projects across the region as directed by the regional ICT Business ManagerYou duties will include

Supportinginternal systems and perform hardware troubleshooting and repair on desktop and laptop equipment

Supportingsoftware suites and networking environment

Providinghigh level support to network users for office automation applications, such as word processing, spreadsheets, databases, e-mail and other productivity software

Interactingwith users by means of telephone conversations and face to face in order to provide optimal solutions in accordance with business requirements and Corporate ICT Policies

Resolvingapplication and user support problems

Working with other groups to resolve system and network issues

Respondingto information requests

Troubleshootingsoftware problems

Installing and providing second level support for all hardware, operating, systems and network operating systems in accordance with Corporate ICT Policies

Set up PC's

Loadingmemory and software programs

Workingwith users to provide overall support for PC hardware and software

Answeringand loggingincoming calls as and when required

Maintaininguser documentation, procedures and libraries for installed products whilst adhering to Corporate ICT Policies

Monitoringand trackingfixes and upgrades for PC's

Providing initial hardware support and follow procedure for involving a third party as and when required

Notifying users on the progress of outstanding calls

Operatingas an integral part to the EMEA ICT Team

To qualify for this role, you must have in depth knowledge to the following

Microsoft Windows XPVista Operating System
Microsoft Outlook 20037
Microsoft Office 20037
Communication of Technical information to non technical audience
Knowledge of IT Procedures and policies
Basic Networking skills (TCPIP - DHCP, WINS, DNS,Wireless, LANWAN troubleshooting)
Basic clientserver understanding (NTFS, UNC, workgroupdomain membershipprinting queues)
AudioVideo Conferencing experience (PolycomISDN)
AD administration - users, groups, password resets, log in scripts and profiles.
Symantec Backup Exec
Symantec AV
Basic PBXPhone systems Support
Blackberry adminsupport
Data Centre - cabling, UPS, patching etc.

You must have the abilityto operate autonomously in line with broader Corporate ICT Standards, Processes and Methodologies.Confident in defending LL Corporate ICT Standards, confidence to operate at all levels of the organization with good verbal and written English and ability to adjust rapidly and frequently to new situations and help others accept and adapt change. This is definitely a very diverse role and you would be challenged daily in this fast-paced environment therefore only candidate with a 'can-do' attitude and attention to detail need apply