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Our client, a multinational automotive organization is currently seeking aWarranty Manager to handle their operations for their office based in Dubai, UAE.Your main job responsibilities would include

Adjudicating dealer warranty claims within the policy guidelines
Managing dealer warranty enquiries
Distributing related news and information
Distributing credit and debit notes
Conducting on site dealer audits as required
Conducting dealer warranty training
Participating in factory training
Conducting warranty dealer workshops when necessary
Ensuring whetherthe parts checking and the disposal is within policy
Ensuring dealer submission for labour rates is coordinated and approved by the company
Managing dealer warranty reporting
Developing processes to improve dealer satisfaction where necessary
Develop reports to monitor dealer performance in regards to warranty Ensuring that internal claims for company fleet are complete and managed
Communicating with IT department to ensure all systems remain up to date and operational
Ensuring landed cost calculation is completed in conjunction with Parts Division
Adjudicating Service Package claims, maintain and update claim database, liaise with finance dept to ensure prompt and correct payments.
The ideal candidate should be a licensed Automotive Mechanic and should have at least 2 years Dealership Service Management experience. You should have complete knowledge of all service processes and product range and should also be able to understand all technical and warranty processes. You should have strong communication skills and a be able to monitor and manage the retail network with regards to warranty.So if you have a challenging personality with a strength of character to work within a automotive environment, this job is for you