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Our client, is a diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services control technologies for buildings, homes and industry automotive products turbochargers and specialty materials is currently seeking to recruit Regional Services Manager reporting to the Senior Regional Services Manager.You will be based in the Dhahran Techno Valley (DTV) office and be expected to cover and periodically visit a number of customer sites within Saudi Arabia.

The position of the Regional Service Manager plays a key role in providing technical support to UOP's Service Agreement customers, primarily in the area of ongoing operations of UOP's licensed units. The primary objective of this role is Ensuring customer satisfaction with UOP processes and products, understanding the customers' needs, fostering and maintaining strong customer relationships, and looking for opportunities for further UOP business.

You need to be a strong problem solver, able to manage time and efforts, be a keen learner, be comfortable working both independently and with cross-departmental teams, and have good communication skills. You should have wide knowledge of refining technologies, ideally with direct experience of UOP technologies. You should also be able to handle in depth technical discussions and will be expected to play a leading role in problem resolution from both a technical and commercial viewpoint

Direct Accountabilities

Manage customer relationship for an identified customer base a) build strong relationships with customers' personnel across several levels of organization, b) become knowledgeable about the customers' refinery configuration, their operating goals and strategies, and how UOP products and services fit or could fit into these, c) oversee customer Service interactions with UOP.
Visit customers' sites regularly for in-depth discussions and consultation on current operations, potential improvements in operations, other discussions on technology transfer issues. Engage customers to obtain andor review operating data to enable value added technical support.
Manage the troubleshooting efforts for the assigned customers with the help of UOP's Technical Service Departments as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction.
Support unit start-ups and catalyst reloads discuss timelines, work scope and UOP involvement with customer to agree plans for UOP site-support.
Work closely with UOP Sales counterparts to share customer intelligence and develop specific strategies to target, win and retain future business and prospect for business opportunities.
Basic Candidate Qualifications

BS degree in Chemical Engineering
10+ years of experience in a technical service, engineering, process operations or detail engineering role within the gas processing or refiningpetrochemical industry.
Ability to travel up to 30-40% annually to both domestic and international sites. Much of this travel can be scheduled and planned in advance.
Additional Candidate Requirements

3 plus years of UOP Technical Service, UOP Field Operating Services, UOP Engineering, UOP ModularProcess Plants or equivalent industry process operations, technical service or design experience is ideal.
Strong refinery or petrochemicals industry experience with a Technical Service andor Operations background. Good all-round knowledge of refining technologies, their equipment and operations combined with significant prior experience in UOP's core process technologies.
Strong verbal and written communication skills in English.
Ability to work well independently and in a team environment.
Ability to handle multiple tasks and customers concurrently.
Effective presentation skills.
Good computer software skills (Word, Excel, PowerPoint)
If you have the dedication, passion and are an insightful and decisive personality with the drive to succeed, please apply today!