LG service centre opens in Dubai

  • Share via facebook
  • Tweet this
  • Bookmark and Share

LG Electronics’ UAE distributor, Al Sayegh Brothers Trading, has invested Dhs 1.5 million in a service centre for the vendor’s products, which include plasma TVs, mobile phones and DVD home theatre systems.The centre will be based in Dubai, close to the Al Sayegh Brothers’ show room and will be staffed by eight trained LG Electronics technicians.“We operate a ‘friendly customer care’ centre policy where customers can attend the service procedure in person and receive detailed explanations of the work being undertaken,” says Abdul Jabar Al Sayegh, chairman, Al Sayegh Brothers Trading.“The service centre has also been equipped with LG’s customer information centre (CIC) software that logs all customer service details to a central database,” he adds.The Dubai centre will also share and exchange information with other worldwide LG centres, enabling product malfunctions to be identified more effectively.“I applaud the Al Sayegh initiative which is completely in line with our regional vision to be the top brand in each market in which we operate and to take the number one slot on customer service indices,” commented S. S. Song, LGE’s vice president, customer service division, at the opening of the centre.“After-sales service has a crucial role to play in retaining and winning new customers and meeting their increasing expectations. Customers are becoming more sophisticated. They compare the cost versus benefits in each brand offering very carefully. They also compare after-sales service capabilities of each brand before buying,” Song added.M. B. Shin, president of LG Electronics, Middle East & Africa operations also revealed that the company is on target to reach its sales target for the year of US$1 billion.“Our half year results will be announced soon but indications show we are well on our way to reach our sales target this year of US$1.1 billion,” said M. B. Shin. “It is our belief that correct, efficient and friendly service is an integral part in enabling LG to achieve that aim.”

Related:
Join the Discussion

Disclaimer:The view expressed here by our readers are not necessarily shared by Arabian Business, its employees, sponsors or its advertisers.

Please post responsibly. Commenter Rules

  • No comments yet, be the first!

Enter the words above: Enter the numbers you hear:

All comments are subject to approval before appearing

Features & Analysis
Saudi Arabia accelerates reform push with market opening

Saudi Arabia accelerates reform push with market opening

Stock market move follows labour market reforms and a new mortgage...

Is $50bn wipeout enough to trigger UAE market changes?

Is $50bn wipeout enough to trigger UAE market changes?

That sum is the value wiped off the Dubai and Abu Dhabi stock...

The spectacular rise and fall of Arabtec

The spectacular rise and fall of Arabtec

The ups and downs of Dubai most heavily traded stock teaches...

1
Most Discussed
  • 16
    Baby NOT on board?

    The people commenting here were all 20 years old when they were born, never cried, never screamed and never ran etc etc.
    more

    Thursday, 21 August 2014 8:30 AM - Amer
  • 2
    European court backs French ban on full-faced veil

    well said John Harte, it is the total opposition to freedom of expression, it degrades and dehumanizes women into objects that need to be wrapped up and... more

    Friday, 22 August 2014 6:38 PM - Polly Nicoll
  • 23
    World's most pierced man refused entry to the UAE

    Tolerance has its limits everywhere including Dubai and those who considered Dubai a lawless circus were held accountable...so thank you Dubai authorities... more

    Thursday, 21 August 2014 10:51 PM - Khalil
  • 17
    UK looks to close tax loophole on expat landlords

    UK taxes too much and too complicated and time taking and confusing and continuous. Returns, lawyers, HMRC, taxes too much for too little. Not worth the... more

    Sunday, 17 August 2014 12:40 PM - AbdolRahman
  • 16
    Baby NOT on board?

    The people commenting here were all 20 years old when they were born, never cried, never screamed and never ran etc etc.
    more

    Thursday, 21 August 2014 8:30 AM - Amer