One in three unhappy with GCC banks - survey

Posted by: vicky Thursday, 3 June 2010 10:56 PM[UAE] - uae

the fact is that Bank doesn't have money.. now they want us to pay their dept..! i could say not 1 of 3.. but 3 of 3 are 100% unhappy!

Posted by: Yusuf Jehangir, Head of Marketing Al Rajhi Bank Tuesday, 19 October 2010 10:36 AM[UAE] - Ksa

Whilst I believe its true to say that there is scope for improvement in customer service across the region I also believe that the current financial downturn has had a halo effect on the banking sector overall. As individuals we are being forced to work harder to get returns from our money, whether it be shares, property, investments or simply savings accounts. This has in turn created a certain degree of frustration which then manifests itself in everything related to the industry. I am not saying banks do not have a long way to go with regards to service improvement and consistency, however, parallel research also indicates the level of customer service in banks is perceived as no worse than for the majority of other industries. On a positive note, most banks are working hard to improve their service levels and almost all have multiple complaint feedback channels, including telephone, email or in person at branches to register complaints.

Posted by: Ahmed Thursday, 3 June 2010 1:56 AM[UAE]

Dealing with the banks here is a nightmare. From the nonexistent customer service to the mind-boggling charges, it seems like they are enjoying their reign of tyranny in the absence of all accountability and regulation.

Posted by: Mark Wednesday, 2 June 2010 8:07 PM[UAE] - uae

I would also like to add that I spoke to the person in charge of remittances about my issue. His response was that we had submitted remittance applications beyond the cut-off time of 02.30 pm. When I told him that we usually submitted applications by 11 am his answer was "your's is not the only remittance application that the bank receives. if you want to ensure same day value date remittances, submit the application before 9 am!!!!" This is a nutshell is mashreqbank.....they are always right even if they are bleedingly obviously wrong

Posted by: Appalled customer Wednesday, 2 June 2010 7:23 PM[UAE]

I absolutely agree with Mark. We also have a corporate account with Mashreq and the service is terrible and the charges are exorbitant.

Posted by: Glen Wednesday, 2 June 2010 3:11 PM[UAE] - U.A.E.

Bad banking impacts on the cost of doing business, simple tasks are complicated by staff who are unwilling to serve the customers properly. When my daughter complained to a bank employee about his unproffesional response to the issue, she asked who his manager was as she wished to complain. He replied, there she is you can do nothing about it. It seems that bank employees have an assurance that attendance is the only requirement to keep their jobs. Even one of the banks who has received awards for being the most proffessional has not responded to two online reqest for information relating to a fixed deposit account with them. As for the survey why are "62% of GCC customers mulling bank switch" as reported in AB, this means that at least 62% of customers are certainly not happy with their banks. The other 38% are just like me, stcking with the lousy banker you know rather than starting all over again with a lousy banker you do not know.