Crowne Plaza Dubai launches unique ‘Personal Hotelier’ service for business travellers

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InterContinental Hotels Group (IHG) has announced the launch of its Personal Hotelier service, available exclusively at Crowne Plaza Dubai.

Targeting the discerning business traveller, Personal Hotelier has been developed to provide this key demographic with a distinct and exclusive service, not currently offered by any other hotel in the country. A complimentary and dedicated service for Crowne Club Floor guests, the Personal Hotelier has been created to help the guest with any business related requirements.

This could be anything from hiring a meeting room, arranging to have a key client collected by limousine or even getting an important presentation changed; whatever the business need a Personal Hotelier is there to help.

From the moment a business booking is made at Crowne Plaza Dubai, the reservation will immediately be designated a ‘Personal Hotelier' who will contact the guest by telephone and introduce him/herself and the service offering.

Most importantly, one name and one telephone number will be provided to the guest to call daily, between 8am and 12 midnight, should they have any requirements or need arrangements made prior to their arrival at the hotel.

The Personal Hotelier will also be there to greet the guest on arrival to go over all arrangements, assuring the guest that all is completed as requested - another personal touch to make the guest feel welcome.

Commenting on this exciting initiative, Ivor Prestwood, Hotel Manager, Crowne Plaza Dubai said, "No other hotel offers this type of service to its guests. We want to help alleviate some of the stress many of our business guests have to deal with on a daily basis. They expect a high level of professionalism and efficiency from the hotel and do not want to be treated like a number. Providing them with their own Personal Hotelier is our way of lightening their load, giving them space to think with the added feeling of having a personal assistant while away from the office."

Crowne Plaza Dubai features 560 well-appointment rooms and is conveniently located on Sheikh Zayed Road, walking distance from the International Convention Centre, World Trade Centre, and 15 minutes by taxi from Dubai International Airport.

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