Qatar Airways opens new centre in Poland

  • Share via facebook
  • Tweet this
  • Bookmark and Share
Qatar Airways CEO Akbar Al Baker.

Qatar Airways CEO Akbar Al Baker.

Qatar Airways said on Tuesday it has expanded operations in Poland with the opening of a new centralised European Customer Contact Centre creating over 100 new jobs.

The Polish city of Wroclaw was chosen as the location for the new facility due to the high number of young Poles with multi-lingual skills.

The centre is responsible for handling enquiries from customers across key European markets, a region which represents over 25 percent of the airline’s global network of 125 destinations, the carrier said in a statement.

Since launching scheduled flights from Doha to Poland’s capital city of Warsaw four months ago, Qatar Airways has rapidly grown its presence in the country.

The route was upgraded from four-flights-a-week to daily last month, followed now with the new contact centre opening, further demonstrating the airline’s commitment to one of its newest markets.

Qatar Airways CEO Akbar Al Baker said: “It’s been an incredible few months for us in Poland with so much activity in such a short space of time that has included winning a few awards along the way for our successful operations in the country.

“Our new European Customer Contact Centre is designed to handle a range of customer services such as reservations, ticketing and other related enquiries.

“The amount of support we have received from the Polish authorities, including the trade development agency in Wroclaw, to open the Contact Centre here has been wonderful. This is a dynamic market and we are delighted to extend our operations further with the new customer contact centre.”

Warsaw became Qatar Airways’ 32nd destination in Europe when the route was launched on December 5.

Over the next few weeks and months, Qatar Airways will launch scheduled flights to a diverse portfolio of new routes, including Chicago (April 10); Salalah, Oman (May 22); and Chengdu, China, at a date to be confirmed.

Related:
Companies
Join the Discussion

Disclaimer:The view expressed here by our readers are not necessarily shared by Arabian Business, its employees, sponsors or its advertisers.

Please post responsibly. Commenter Rules

  • No comments yet, be the first!

Enter the words above: Enter the numbers you hear:

All comments are subject to approval before appearing

Further reading

Features & Analysis
Crowded skies in the Middle East

Crowded skies in the Middle East

Aviation experts give their suggestions on how to solve the Middle...

Cracking the code

Cracking the code

Strategic codeshare agreements are a win-win situation for gulf...

Stronger together? Reviewing Emirates' historic partnership with Qantas

Stronger together? Reviewing Emirates' historic partnership with Qantas

One year after the “historic” Emirates-Qantas partnership deal...

1
Most Discussed
  • 24
    World's most pierced man refused entry to the UAE

    Tolerance has its limits everywhere including Dubai and those who considered Dubai a lawless circus were held accountable...so thank you Dubai authorities... more

    Thursday, 21 August 2014 10:51 PM - Khalil
  • 23
    Baby NOT on board?

    Some of you cry babies need to get your own personal apartments on the plane ! You cry more then the babies I have seen in my travels. LOL more

    Thursday, 28 August 2014 9:10 AM - Jim
  • 21
    Israel “must be punished” over Gaza, says Dubai police chief

    This high moral ground that Mick is talking abt sound very familiar. May I remind Mick that the US & its British ally alone killed over 1 million innocent... more

    Thursday, 7 August 2014 4:12 PM - Mathew