Qatar Airways opens new centre in Poland

Carrier's European Customer Contact Centre in Wroclaw creates 100 jobs
Qatar Airways CEO Akbar Al Baker.
By Andy Sambidge
Tue 19 Mar 2013 07:27 PM

Qatar Airways said on Tuesday it has expanded operations in Poland with the opening of a new centralised European Customer Contact Centre creating over 100 new jobs.

The Polish city of Wroclaw was chosen as the location for the new facility due to the high number of young Poles with multi-lingual skills.

The centre is responsible for handling enquiries from customers across key European markets, a region which represents over 25 percent of the airline’s global network of 125 destinations, the carrier said in a statement.

Since launching scheduled flights from Doha to Poland’s capital city of Warsaw four months ago, Qatar Airways has rapidly grown its presence in the country.

The route was upgraded from four-flights-a-week to daily last month, followed now with the new contact centre opening, further demonstrating the airline’s commitment to one of its newest markets.

Qatar Airways CEO Akbar Al Baker said: “It’s been an incredible few months for us in Poland with so much activity in such a short space of time that has included winning a few awards along the way for our successful operations in the country.

“Our new European Customer Contact Centre is designed to handle a range of customer services such as reservations, ticketing and other related enquiries.

“The amount of support we have received from the Polish authorities, including the trade development agency in Wroclaw, to open the Contact Centre here has been wonderful. This is a dynamic market and we are delighted to extend our operations further with the new customer contact centre.”

Warsaw became Qatar Airways’ 32nd destination in Europe when the route was launched on December 5.

Over the next few weeks and months, Qatar Airways will launch scheduled flights to a diverse portfolio of new routes, including Chicago (April 10); Salalah, Oman (May 22); and Chengdu, China, at a date to be confirmed.

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