Revealed: Middle East’s best airport for customer service

The UAE dominated the rankings in a global passenger satisfaction survey by aviation industry body
By Shane McGinley
Tue 21 Feb 2012 10:30 AM

The UAE’s two main airports – Dubai International and Abu Dhabi International – have been voted the best in the Middle East for customer service, according to the results of a global passenger satisfaction survey by a leading aviation industry body.

Dubai International Airport, the world’s fourth busiest airport for international passenger and cargo traffic, was awarded the best airport in the Middle East in the latest Airport Service Quality Awards, compiled each year by the Montreal-based Airports Council International (ACI).

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Some of the passenger service initiatives Dubai introduced in 2011, which led to it topping the list, included a mobile application providing information on flights and gate numbers and ‘snoozecubes’, the world’s first high tech modular sleeping pods for the more than 50m travelers passing through the airport. Dubai was also awarded the most improved airport in the Middle East for the second year running.

Abu Dhabi’s main airport was also awarded by the ACI as the second best airport in the Middle East for quality of service.

“We are honored to have received this outstanding recognition for the second year running. The ASQ Awards have a real importance to us since the passengers actually decide on the winners, ranking once again Abu Dhabi International Airport as the 2nd best airport in the Middle East,” said James E. Bennett, CEO of Abu Dhabi Airports Company (ADAC).

Third in the rankings was Tel Aviv Airport, which is currently undergoing a $800m five-year refurbishment.

Worldwide, Seoul’s Incheon Airport took the top spot, while Cape Town International was ranked best in Africa. Malta Airport took the top spot in Europe, Cancun was the best in Latin America and the Caribbean and Ottawa was the best in North America.

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