Walking into the Oberoi Hotel in Dubai’s Business Bay is a spectacular moment. The opulent entrance houses wondrous crystal chandeliers that run two stories high, a live pianist playing harmonies on a Grand piano and floor to ceiling windows that fill the lobby with natural light and an air of luxury that beckons you.
But perhaps the most exquisite and memorable experience of all that distinguishes the Oberoi from its competitors is the level of service and gracious presence that we experienced from the moment we walked through the sliding doors until the final second of our stay.
All the staff members, from managers to executives, bar tenders and even chefs were consistently motivated and exceptionally attentive.
I wondered if I had stumbled into an alternate universe where everyone continuously sported a smile and an eagerness to help. It was not until I posed the question that I found out the true reason behind what seemed to be a product of seamless training and genuinely adopted way of thinking.
To go hand in hand with his hospitality empire, late Rai Bahadur Mohan Singh Oberoi, the founder of the group, opened an Oberoi hotel management school “Center of Learning and Development” in 1966. The institute, which is recognised by the International Hotel Association, offers courses in the field of hospitality industry and business management in a very distinctive way.
The Oberoi Group has been in the hospitality business for almost eight decades. Its hotels have been hailed as one of the most decorated hotels in the world and ranked amongst the finest by countless publications, such as Condѐ Nast Traveler.
With 29 properties in six countries, we stayed at their latest, and 30th location, which opened in Dubai’s up and coming Business Bay area.
The Oberoi truly exemplifies the paradigm of luxury and excellence in service amongst leisure hotels around the world.
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