Samsung opens first customer service centre in KSA

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Samsung has opened its first customer service centre to cater to customers in Saudi Arabia today.

The Customer Service Plaza, located on Khurais Street in Riyadh, is intended to provide a one-stop shop for servicing and repairs of the full range of Samsung Consumer Electronics.

The company will kick off its expanded customer service offering with a Free Service Campaign, that will offer free servicing for Samsung Consumer Electronics customers across Saudi Arabia from 12th to 16th April.

GC Cho, general manager of Samsung Electronics Saudi Arabia said: "The opening of the new customer service plaza is part of the company's bid to foster closer ties with its Saudi consumers.

"Samsung products are as much of a ‘lifestyle' choice as a ‘technology' one. When our customers purchase a Samsung product, be it a fridge, mobile phone, notebook or television, we want them to feel sure that they're investing not only in a beautifully styled product, with superior technology, but also a fully-focused customer service programme to support them with help and advice should they need it," he added.

Alongside walk-in customer services, the company will also host a customer service hotline, and the company plans to include more CRM features into its Customer Service Plaza website in May.

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Please post responsibly. Commenter Rules

Posted by: Grant Holt

In all fairness its more than likely Samsung isnt the problem, but the local distributors.

I had problem with my Apple iPhone. Etisalt just fobbed me off that Id done something to it that invalidated the maintenance warranty. I knew I hadnt, so I took it to the Apple store in UK on my next visit. After inspecting it they replaced it free of charge with a new one that day, as its covered by Apples international warranty!

Two very different customer care environments!

Posted by: not in the same boat

They just dont care here

Shame shame

Posted by: samsung fan

Looks like the Apple cult has got people asking banal questions on the forum!

Posted by: jbhj

@samsung fan...read between the lines. all the people who posted here have bought samsung products. i for one can confirm to u i never even touched iphone. i am an android and bb mobile fan. unfortunately samsung spoilt my love for android.

Posted by: leo50

you forgot to mention that if they didn't like it they could always go back to their home countries...

Posted by: jbhj

Just do as I did, stop buying SAMSUNG products. Why do we require their customer service? Because most of the time their products are faulty. I am a victim of this and since then stopped even looking at samsung products ultimately.

Posted by: ChrisL

I have two Samsung phones, one has a scratch on the screen but nothing major. Other than that, everything is fine.

I'm not actually expecting a response but considering most commenters here seem to think this is a Samsung complaints forum, I didn't want to feel left out.

Posted by: Vincent

Good One Chris!

sent from my i-Diot

Posted by: Farzan

i have waited for nearly one month for your technical support for my washing machine, which i bought 7 month before. every day i called the customer service center. so far no responce
please send your technical support team to fix my washing machine. or call me 0508728003

Posted by: Farzan

why do samsung opens customer service site, no one get a responses from samsung. even my self

please stop buying samsung product.. seriously its a worst customer service company. shame shame

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