Samsung opens first customer service centre in KSA

By Mark Sutton
  • Tuesday, 8 April 2008 12:24 PM
  • Share via facebook
  • Tweet this
  • Bookmark and Share

Samsung has opened its first customer service centre to cater to customers in Saudi Arabia today.

The Customer Service Plaza, located on Khurais Street in Riyadh, is intended to provide a one-stop shop for servicing and repairs of the full range of Samsung Consumer Electronics.

The company will kick off its expanded customer service offering with a Free Service Campaign, that will offer free servicing for Samsung Consumer Electronics customers across Saudi Arabia from 12th to 16th April.

GC Cho, general manager of Samsung Electronics Saudi Arabia said: "The opening of the new customer service plaza is part of the company's bid to foster closer ties with its Saudi consumers.

"Samsung products are as much of a ‘lifestyle' choice as a ‘technology' one. When our customers purchase a Samsung product, be it a fridge, mobile phone, notebook or television, we want them to feel sure that they're investing not only in a beautifully styled product, with superior technology, but also a fully-focused customer service programme to support them with help and advice should they need it," he added.

Alongside walk-in customer services, the company will also host a customer service hotline, and the company plans to include more CRM features into its Customer Service Plaza website in May.

Related:
Companies

Samsung Electronics Company

Also in Technology

Etisalat said to be highest bidder for Maroc stake

Huawei's Middle East revenue rose 18% in 2012

Also in Saudi Arabia

WHO to help Saudi investigate coronavirus before haj

Saudi Arabia confirms another death from SARS-like virus

Join the Discussion

Disclaimer:The view expressed here by our readers are not necessarily shared by Arabian Business, its employees, sponsors or its advertisers.

Please post responsibly. Commenter Rules

Posted by: Grant Holt Tuesday, 5 February 2013 4:28 PM[UAE] - UAE

In all fairness its more than likely Samsung isnt the problem, but the local distributors.

I had problem with my Apple iPhone. Etisalt just fobbed me off that Id done something to it that invalidated the maintenance warranty. I knew I hadnt, so I took it to the Apple store in UK on my next visit. After inspecting it they replaced it free of charge with a new one that day, as its covered by Apples international warranty!

Two very different customer care environments!

Posted by: not in the same boat Tuesday, 5 February 2013 9:47 PM[UAE] - Here

They just dont care here

Shame shame

Reply to this comment.

Posted by: samsung fan Tuesday, 5 February 2013 12:38 PM[UAE] - uae

Looks like the Apple cult has got people asking banal questions on the forum!

Posted by: jbhj Tuesday, 5 February 2013 9:45 PM[UAE] - uae

@samsung fan...read between the lines. all the people who posted here have bought samsung products. i for one can confirm to u i never even touched iphone. i am an android and bb mobile fan. unfortunately samsung spoilt my love for android.

Posted by: leo50 Tuesday, 5 February 2013 9:45 PM[UAE] - UAE

you forgot to mention that if they didn't like it they could always go back to their home countries...

Reply to this comment.

Posted by: jbhj Tuesday, 5 February 2013 11:34 AM[UAE] - uae

Just do as I did, stop buying SAMSUNG products. Why do we require their customer service? Because most of the time their products are faulty. I am a victim of this and since then stopped even looking at samsung products ultimately.

Reply to this comment.

Posted by: ChrisL Tuesday, 5 February 2013 8:58 AM[UAE] - Ireland

I have two Samsung phones, one has a scratch on the screen but nothing major. Other than that, everything is fine.

I'm not actually expecting a response but considering most commenters here seem to think this is a Samsung complaints forum, I didn't want to feel left out.

Posted by: Vincent Tuesday, 5 February 2013 9:47 PM[UAE] - Kuwait

Good One Chris!

sent from my i-Diot

Reply to this comment.

Posted by: Farzan Monday, 4 February 2013 2:54 PM[UAE] - Saudi arabia

i have waited for nearly one month for your technical support for my washing machine, which i bought 7 month before. every day i called the customer service center. so far no responce
please send your technical support team to fix my washing machine. or call me 0508728003

Posted by: Farzan Tuesday, 12 February 2013 1:21 PM[UAE] - Saudi arabia

why do samsung opens customer service site, no one get a responses from samsung. even my self

please stop buying samsung product.. seriously its a worst customer service company. shame shame

Reply to this comment.

Enter the words above: Enter the numbers you hear:

All comments are subject to approval before appearingTerms and conditions

Further reading

Get E-Mail Alerts
Get E-Mail Alerts

Arabian Business Power 500 2013 - Top 5 from Lebanon »

Charles Elachi  Joe Jamail  Elie Saab  Elie Khouri  Joseph Ghossoub 
View complete list
Features & Analysis
Chipping in to boost Palestine

Chipping in to boost Palestine

A growing IT sector could be the answer to Palestine’s economic...

Boost your sales with Twitter ads

Boost your sales with Twitter ads

Sarah Rassasse, digital consultant at Prototype Interactive,...

Networking events in the Gulf

Networking events in the Gulf

Diaries at the ready: we find four of the best networking opportunities...

Most Popular
Most Discussed
  • 34
    Are there too many Brits in the UAE?

    Could you imagine what would happen if a large proportion of the educated, professional worker population suddenly left (let alone the domestic workers... more

    Friday, 24 May 2013 1:26 PM - Khalid
  • 9
    Euro leagues could challenge Qatar 2022 in court

    I was in Qatar yesterday and I had a good chuckle to myself about it all. There are three possible outcomes - all of which will be a monumental mess. ... more

    Thursday, 23 May 2013 3:35 PM - Steve
  • 5
    Kuwait's traffic chief defends expat deportations

    Sadly, The cops don't even understand English & they are not willing to listen to anything. They do as they like, It is my wish that wherever the citizens... more

    Friday, 24 May 2013 6:02 PM - Expat in Kuwait
Read all user comments »
  • 45
    Dubai labourers stage rare strike for more pay

    As much as I love the UAE, this will be a problem for them in the future. Lets look at this from any democratic Country on Earth. If I decided not to turn... more

    Wednesday, 22 May 2013 11:56 AM - Ty Say
  • 34
    Are there too many Brits in the UAE?

    Could you imagine what would happen if a large proportion of the educated, professional worker population suddenly left (let alone the domestic workers... more

    Friday, 24 May 2013 1:26 PM - Khalid
  • 28
    Bahrain MPs vote to ban pork in kingdom

    If one wants to visit or live in Bahrain one must abide by the laws. Living without pork is no huge sacrifice. Muslim and Jewish nations subscribe to this... more

    Saturday, 25 May 2013 6:05 PM - Jeffrey Kershaw
Read all user comments »
Read all user comments »