Turkish Airlines says sorry for flights mix-up

Carrier flies American couple to Dhaka, Bangladesh when they intended to travel to Dakar, Senegal
By Courtney Trenwith
Tue 21 May 2013 01:02 PM

Turkish Airlines has apologised to an American couple after they were flown to the wrong city – on different continents – when it mixed up the airport codes.

Sandy Valdiviseo and her husband Triet Vo intended to fly from Los Angeles International airport to Dakar, the capital of Senegal, an African nation, but ended up in Dhaka, the capital of Bangladesh, in Asia.

When they booked their flight via Istanbul, the $2700 tickets issued by the airline showed the itinerary as LAX-IST and then IST-DAC, according to the Los Angeles Times.

The baggage-claim receipts also showed their luggage was bound for DAC.

But DAC is the code for the airport in Dhaka, while the code for Dakar is DKR.

Ms Valdivieso said when the flight attendant said the plane was heading to Dhaka, she believed it was how Dakar was pronounced in a Turkish accent.

It was not until they noticed the flight route map that the error was discovered.

They alerted the airline when they arrived in Bangladesh but claim it was 12 hours before the mistake was acknowledged they were allowed to board a flight to Senegal.

The Americans claim it took four months for Turkish Airlines to compensate them.

"We are very, very sorry that this happened," a Turkish Airlines spokeswoman told Australian newspaper The Age.

“The couple have since been offered two free economy-class tickets to anywhere on the airline's flight network.”

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