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Mon 23 Feb 2009 04:45 PM

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$544,000 bonus pot available to best taxi drivers

RTA initiative aims to raise the standard of Dubai's cabbies by offering cash rewards.

A performance-related scheme offering Dubai taxi drivers a share of up to two million dirhams ($544,000) in annual bonuses has been launched, the Roads & Transport Authority announced on Monday.

Under the initiative, the RTA will award taxi drivers points for exceptional performance on a quarterly basis. Drivers earning 100 points will receive 300 dirhams in cash, a 100 dirham shopping voucher, certificate and other incentives.

The RTA will reward drivers reaching 98 points with 100 dirhams in cash and a 100 dirham shopping voucher, while those with 95-97 will receive just the latter.  

According to the RTA, driver assessments will be based on passenger feedback and income raised from fares. Meanwile, drivers will lose marks for complaints, points on their license, traffic fines and accidents.

“Drivers’ merit and demerit points scheme is applied through tracking the mistakes made by drivers and holding them accountable by means of having negative points registered against them based on several grounds,” said Abdul Aziz Malik, CEO of the RTA’s Dubai Taxi Corporation.

“Examples of these include breaching the permissible error thresholds where the driver is held responsible for errors committed, violating traffic regulations, excessive speed, and recurrent complaints filed by customers against drivers.”

Malik said the RTA will “rehabilitate” underperforming taxi drivers with training courses. He added drivers that continue to fall short of the RTA’s standards may be sacked.

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GD 11 years ago

How about just paying them a decent wage so they dont pick and choose there jobs. I am so sick and tired of them locking the dorrs, winding the window down and asking where your going and then driving off because its only a short journey. Or if you are lucky enough to get into the car, when you tell them where your going and its a short journey, they either, a) look at you blankly pretending they dont understand b) pretend they only started yesterdasy nd dont know where they're going c) pretend they're already booked. Its an absolute joke and just makes me want to drive. If they were paid properly they wouldnt be so fussy

Ron Saldanha 11 years ago

Just pay them something more than peanuts!

Neil 11 years ago

GD, My experience is the same, I use taxis regularly from Ibn Batuta Mall and I live in the Marina, this must be a fairly regular run for them but they all do not want to know and my wife when she is alone gets quite a hard time. They say they only want to go to International City etc... Pay them something decent but I also agree their attitude needs to come along way as well.

Kamal 11 years ago

I am being suffering with the attitude of drivers. Even if you sit in side the taxi and mention them the short distance, they say they are looking for customer. What customer dude !! Once I remember I went to Jebel Ali Hospital and my wife was unable to walk also, after checkup we called taxi. Just 10 minutes drivers was requested to wait and he drove away. I seriously made complaint and I still have his mobile number. I would think, it is not a money, even if they are paid well they will behave in such way. I would suggest a good strategy, audits on site, inspection etc.