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Sun 13 Sep 2009 07:53 AM

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110,000 ride Dubai Metro in the first two days

Figure equal to almost 10% of the entire city's population, 'fantastic' start - RTA.

More than 110,000 people made a journey on Dubai Metro during its first two days of operation – almost 10 percent of the population.

According to a report in the National, 67,000 passengers used the network on Thursday and 47,000 the following day.

Despite problems on Friday, when a breakdown of services left hundreds of passengers stranded, the Roads and Transport Authority (RTA) was optimistic.

“It was a fantastic two days for the RTA,” said Peyman Younes Parham, director of marketing and corporate communications for the RTA. “We’ve actually had 67,000 people come to the Metro stations on Thursday, which was above any expectation we had.

“For this soft opening of 10 stations, it’s breathtaking to see the numbers coming out to support the Metro.”

The RTA anticipated some 3,500 passengers would travel on the Red Line per hour in each direction, but in fact an average of 4,071 people per hour used the service in the first 28 hours.

Problems with trains running behind schedule and faulty ticket machines lessened throughout Saturday and by lunchtime services were as normal by the afternoon, the paper said.

Text messages were sent out to passengers to remind them not to “abuse the system” a reference to those who had pressed emergency buttons on trains on Friday, causing disruptions to services.

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karen harris 11 years ago

My son tried to use the Metro, but was told he could'nt get on because he had his snowboard and he was'nt allow on with it.. Do people who get on at the airport, told they can't get on cause they have luggage.

Ben 11 years ago

110,000 passengers is not equal to 110,000 people. Many people will take the metro several time and if we assumes that at least on person take it 2 time to go to his destination and to come back, then the number of passengers is 55,000 maximum!!!!

Edward 11 years ago

Dubai Government is to be complimented with the launch of the new Metro. Despite the “rush” to have it opened on 999 whilst the project is not completed yet shows the determination to take public transport to new levels on time. With such complex projects there are always teething problem in the beginning; no matter what testing can be done; my view is that this will iron out over time. But on the other hand, RTA’s communications are generally defensife and show that “ serving people” and “customer Satisfaction” are still not at the center of RTA; merely it appears their mission is propagate “the best in the world”. I could be wrong, but for sure they are creating this impression. RTA should be humble for once and center around the customer experience: Listen, plan, Implement and let the customers decide that this is the “best Metro in the world”. Also, revisiting the metro timings, baggage rules, no eating policy… this is certainly not very well thought about and needs a revisit.

Khaled 11 years ago

I think RTA made a quick decision to open up the Metro so soon. We can all see that only 30-40 percent of the stations are operating plus all the unorganized operations and ticketing. I was there last Friday and sorry to say that it was very disappointing. RTA should care more about its image and organization rather than speeding up things causing ciaos.

Oliver 11 years ago

Haven't seen any online info about Dubai Metro. We need a site like in UK "Transport for London" with constant update on disruption, which station are open, journey planner. etc.. great to see so many people "trying" the metro but hey, before I drop the car to travel around for business purpose, I need to plan my trip!

Abraham Oommen 11 years ago

I agree with Mr. Ben's point that 111,000 passengers is not equal to the same number of people. Most of my friends who used the metro on the first two days have each travelled 3 or more times. In that case surely the number of people who used metro is less than 55,000. We cannot expect 10% of the population of a city to use the Metro on the first 2 days of operation. Surely the Metro is going to change the look of the city. Its going to benefit a large number of expatriate population, who were all these years dependent on the tiresome bus journey or the Out-of-pocket financial burden creator - "The Dubai Taxi". Best Wishes for the Metro Team.

wmathew 11 years ago

Hey Oliver, you can get the details of travel & journey planner at http://wojhati.rta.ae/

William 11 years ago

I believe the problem with crowds was inevitable and anyways it would take first trip for majority of users to understand the system.. No level of advertising can overcome it and only people practically going through the situation would learn. I remember entering the excellent metro station and while I was standing on side waiting for my friend , three groups of people coming to me to understand whats in the card they were holding. Once in metro there was another group asking if metro goes to AlQouz. Than there was someone unable to read / understand warnings written on emergency button for 2000 dirhams fine and he wanted to press it since the door had closed by the time he realized station and reached door. This is despite the huge marketing for path of metro , education about Nol cards and particularly warnings about emergency stop button. We should realize that metro would be used by all communities and strata of dubai society. Some would not understand any level of ads / marketing and only practical usage would teach them.

rajkumar 11 years ago

WELL DONE METRO, Since UAE Adopted multi SPOKEN language, Rules and Regulations has to be in common SPOKEN language in UAE, AND IT HAS TO BE SIMPLE AND EASY TO UNDERSTAND FROM ALL COMMUNITY LIVING IN UAE. AND BE PREPARED FOR UN EXPECTED CAUSE. To achieve safety and clean environment it's not easy.

langyaw 11 years ago

the figure of 110,000 passengers is a simple machine count, and so it is accurate. if only 55,000 people actually were riding the metro during those 2 days, that is immaterial. those translated to number of rides, and counted by the turnstile as 110,000. that should not be difficult to understand. however, the conclusion that the passenger count represented 10% of the population is misleading and therefore, wrong. that implies that 110,000 unique individuals took the metro, and that is certainly false. -- langyaw