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Sat 16 May 2020 04:42 PM

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Dubai residents to use one digital identity for all government services

UAE PASS allows access to over 5,000 government services through a single username and password

Dubai residents to use one digital identity for all government services

Residents in Dubai will only need one digital identity, UAE PASS, to access over 5,000 government services in the city through a single username and password.

Residents in Dubai will only need one digital identity, UAE PASS, to access over 5,000 government services in the city through a single username and password, according to Smart Dubai.

The decision was issued by the Strategic Affairs Council – part of The Executive Council of Dubai – and is part of a Smart Dubai initiative called ‘The Digital Future’.

Developed as part of its 100-day plan for the ‘Government Development Track’ – one of the six tracks announced by the Dubai Council - it aims to expedite the rate of the digital identity's adoption by citizens and residents to lay the foundations for a digital future across public and private sectors.

UAE PASS will eliminate the need to physically visit customer service centres and submit paper identification documents, as it provides an authorised digital ID through smartphones, and includes a digital signature feature allowing users to sign official documents. 

The service has so far been adopted by 200,000 individuals.

“UAE PASS allows users to easily access services, as well as to digitally and remotely sign the necessary documents. This, in turn, supports Smart Dubai’s efforts to establish the emirate as the world’s happiest and smartest city,” said Dr Aisha Bint Butti Bin Bishr, Director General of Smart Dubai.

The digital identity was launched in 2018 in partnership with the Telecommunications Regulatory Authority and Abu Dhabi Digital Authority to build future-ready smart cities and enhance collaboration between government entities across the country, according to Bin Bishr.

Hamad Obaid Al Mansoori, Director General of the Telecommunications Regulatory Authority (TRA), added that the directives to adopt UAE Pass in Dubai indicate the digital leadership of Dubai and the UAE.

The application also allows easy access to various federal and local services across the UAE – available on the websites and mobile applications of over 80 government and private entities, with its digital signature feature enabling users to sign government transactions or documents; verify their authenticity; share them with the competent authorities, and request and share data with service providers online.

Work is currently underway to implement UAE PASS in both local and federal systems across the country to address challenges in government operations, such as the absence of a digital signature mechanism and the multiplicity of login information to services’ platforms.

UAE PASS is the first national digital identity for all citizens and residents. The UAE Central Bank adopted the initiative in September 2019, allowing all customers to accelerate the process of opening an account remotely.

The list of entities that have implemented UAE PASS in their digital transactions now includes 29 Federal Government entities, 22 Dubai Government entities, and 31 entities from the six remaining emirates, as well as 10 private-sector entities. 

In Dubai, the list consists of Dubai Economy, Dubai Police, Dubai Electricity and Water Authority (DEWA), Knowledge and Human Development Authority, General Directorate of Civil Defence in Dubai, Dubai Land Department, Dubai Health Authority, Dubai Courts, Roads and Transport Authority (RTA), Mohammed bin Rashid Housing Establishment, Dubai Municipality, Dubai Civil Aviation Authority, Dubai Culture, National Bonds Corporation, Dubai Asset Management, Dubai Sports Council, Dubai Maritime City Authority, among many others.

Participating entities outside the Emirate of Dubai include Fujairah Police, Fujairah Municipality, Sharjah Economic Development Department, Sheikh Zayed Housing Programme, Ministry of Infrastructure Development, and Emirates Authority for Standardization and Metrology, among others.

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