By Staff writer
Unit will house HR, IT, finance and telesales
International bank ABN Amro is to open a processing centre housing 1,000 employees in Dubai Outsource Zone (DOZ). The Dutch banking giant, which has 3,500 branches across 60 countries worldwide, will use the centre to carry out its back office processes for its UAE branches.
It will house the bank’s human resources (HR), IT, finance and telesales departments as well as a call centre facility.
Colin Macdonald, country executive at ABN Amro UAE, said the centre would boost efficiency and result in significant cost savings for the bank.
“ABN Amro’s processing centre in DOZ will enable us to achieve operational and cost efficiencies in a range of back-office functions,” he said. “We chose DOZ for this centre because of the combination of business incentives, superior infrastructure and access to talent that it offers.”
Macdonald added that the centre would support ABN’s expansion plans across the region and that it was part of its strategy to standardise and centralise its back office processes and improve customer services.
The building, which ABN is leasing from DOZ, was scheduled to be handed to the firm last month and it plans to spend three months fitting it out before moving in during the first quarter of next year.
Ismail Al Naqi, director of DOZ, described the benefits to a company such as ABN of opening a processing centre in DOZ.
“It is because of the overall value proposition that Dubai Outsource Zone offers, from high-end technical buildings and a cost-effective solution, to a residential facility within the zone and a community which basically understands the needs of these companies and delivers to them the technology they will need,” he claimed.
According to Al Naqi, having a centralised processing facility will improve the quality of ABN’s work, save costs and eliminate the complications caused by internal bureaucracy.
“A shared services facility for banks and major corporations provides standardisation in the processes of companies, which eliminates all the confusion and internal bureaucracy they can encounter,” he explained.
“It also improves the quality of work and provides a high efficiency in terms of time. Most importantly it saves costs because the company will apply one system, and having a centralised location means you don’t have to duplicate the processes and you have a certain number of people in one location which deliver all the services for the bank.”
DOZ aims to target 5% of the US$300 billion global outsourcing industry and hopes to attract around 3,000 firms within the next five years. Among the firms that have signed up to open facilities in DOZ are Arab Bank, Mashreqbank and the Jumeriah International Group.