Saudi Telecom Company (STC) and Convergys have signed a contract, under which, the vendor will provide advanced billing and customer care solutions to the telcommunications company.
STC selected Convergys’ Infinys rating and billing solution to support its current 12 million pre- and post-paid mobile subscribers, and to quickly scale to meet anticipated subscriber growth brought about by STC’s delivery of new advanced services. Convergys will also provide on-site professional and consulting services staff for project planning, consulting, and training. Implementation will begin during the first quarter of 2006.
“STC has spent the last six years since its privatisation developing the Saudi communications services market and increasing the value it offers its customers,” says Saud Al-Daweesh, president of STC. “The new Infinys solution, coupled with a complete overhaul of our CRM, will ensure that customer demands for new sophisticated mobile services are met and even exceeded, while helping to lower STC’s operational costs.”
This is the biggest billing contract for Convergys in the Middle East and one of the largest for the industry in the region. “This deal reinforces the leadership position Convergys has established in the Middle East,” says Jean-Hervé Jenn, Convergys’ president, international.
On completion of its migration to Infinys, STC will realise a lower total cost of ownership and operate a highly scalable, convergent rating and billing solution capable of supporting voice, data, and video offerings across wireless, wireline, and cable/broadband services. STC, which has already introduced a variety of value-added messaging services for mobile subscribers, was granted a 3G license earlier this year. The Convergys solution is a core component of STC’s strategy to create a truly customer-centric services company, which can deliver value to customers and shareholders alike.
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