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Sat 3 Jan 2015 09:47 AM

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Abu Dhabi airport to resume normal service within 24hrs after fog closure, says Etihad

Update: Airline says a total of 20 flights were cancelled and a number of flights on Sunday have been rescheduled.

Abu Dhabi airport to resume normal service within 24hrs after fog closure, says Etihad

(Updated Jan 4, 09:27) Etihad Airways said on Sunday it is expecting to
restore its normal schedule within 24 hours after severe fog disrupted flight
operations on Saturday.

The airport was closed at 2.30am yesterday causing disruption to flights by all airlines, the airline said in a statement. It was the third closure in a matter of weeks due to fog.

Etihad Airways said that it diverted seven inbound flights to three airports in the UAE and delayed the arrival and departures of other services.

A total of 20 flights were cancelled and a number of flights on Sunday have been rescheduled.

"Following the airport’s re-opening at 3.40am, most of the diverted flights proceeded to Abu Dhabi, while delayed flights have begun departing," said the statement.

"Flights are being rescheduled to carry passengers to their final destination as soon as possible, and extra staff have been sent to Abu Dhabi International Airport to assist delayed passengers."

The airline advised its passengers to contact the Etihad Airways Contact Centre on +971 (0) 2599 0000 or visit the Etihad Airways website for more information on the status of flights in and out of Abu Dhabi Airport.

Etihad Airways apologised for the inconvenience caused during the day.

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Brian 5 years ago

Disgraceful. Etihad is trying to be the best airline by ONLY increasing the number of passengers and not investing in the supporting services. Passengers were kept on board, i.e inside the plane , for 11 hours on Saturday nigh. No respectful company will do this.

Can you do anything about it ? Nope

Mohammad 5 years ago

I suppose to take a EY 211 flight form New Delhi to Abu Dhabi at departure 4:25am on Sunday Morning 4/1/2015. When I have presented my ticket on the airport etihad counter then they inform Oh this flight is canceled. It is very surprise this much big airline and having no management system to inform the passenger on time on their emails, telephone, mobile or message I stay 20 hrs at Delhi to find other airline. This is not the way to treat the passengers.

Julian Kernohan 5 years ago

I took my friend to Abu Dhabi airport at 6.30 am on 3 Jan 15 for 8.15 am Etihad flight to Jeddah. We asked at check-in if the flight was delayed and were definitely advised that it was not delayed. To cut a long story short, his flight did not leave Abu Dhabi until 7.00 pm on 4, yes 4 January, almost 36 hours late. No proper information. Unhelpful staff. I know that? Because I left Abu Dhabi on an Oman Air flight a few hours later which was on time and I could see the disastrous state of what the Etihad passengers were experiencing. I was able to track the lack of progress on my friend's flight better than what he was being told by Etihad staff. It really was quite deplorable. He is a GCC citizen and should have been at work on the 4th but missed that. No offer of compensation. Etihad cannot claim to be a wonderful airline.